Client Services & Reservation Coordinator

Grace & Getaways Travel LLC is looking for a dependable and customer-focused individual to support clients throughout the vacation planning and reservation process.

This role focuses on client communication research reservation assistance organization and follow-up. The ideal candidate is professional organized comfortable working independently and enjoys helping people make informed decisions.

Training and resources are available to help qualified individuals learn the systems supplier platforms and booking procedures used in the role.

• Communicate with clients to learn about their vacation preferences needs dates and budget.
• Research available cruises resorts hotels transportation vacation packages and other travel options.
• Provide clients with options that match their requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries quotes and reservation decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems supplier websites email and customer-management tools.
• Stay informed about destination information supplier policies promotions and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients that encourage repeat business and referrals.

• Strong customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers email websites and online systems.
• Ability to research and compare information for customers.
• Ability to manage multiple client requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems supplier procedures and industry information.
• Previous experience in customer service hospitality reservations administration or sales is helpful but not required.

We are looking for someone who enjoys working with people and takes pride in providing excellent service. Successful candidates should be comfortable asking questions listening carefully to customers researching options and helping clients move confidently through the reservation process.

Attention to detail professionalism dependability and consistent follow-up are important parts of this position.

Grace & Getaways Travel LLC provides personalized vacation planning and booking assistance for individuals couples and families. We help clients explore options for cruises resorts hotels vacation packages transportation and other getaway experiences.

Our approach centers on personalized service clear communication and helping each client find options that fit their individual needs and preferences.