Client Services Representative III

Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.

Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails phone calls text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Participates in the development preparation and presentation of formal reporting requirements to the client.
- Point of escalation onsite to address and remediate client concerns.
- Responsible for maintaining site procedure guide documenting workflow processes and procedures.
- Responsibilities may include Copy/Print Production/Copy Center Copier Maintenance Mail/Courier Services Reception/Office Services Shipping/Receiving Inventory Services Warehouse File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

(Select primary function(s) for job posting)

Copy/Print Production/Copy Center:
-Responsible for prompt and accurate reproduction of all print requests.
-Reviews electronic file for print readiness prints documents punches binds assembles sorts laminates and performs pre-delivery quality control check.
-Receives logs delivers and tracks all activity for reporting purposes.
-Responds to customer requests.
-Performs routine upkeep and basic maintenance of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
-Performs daily convenience care functions as needed.

Mail/Courier Services:
-Responsible for prompt and accurate receiving sorting delivery pick up and processing of all courier items interoffice mail newspapers magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx UPS Certified Mail etc).
-Researches and routes unidentified and generic mail.
-Receives logs delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.

Device Maintenance:
-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
-Follows daily established maintenance processes and procedures.
-Maintains routine upkeep of equipment including cleaning glass and surfaces clearing paper jams replenishing toner and loading paper.
-Evaluates equipment issues and notifies service department if unable to resolve.
-Delivers paper.
-Assists end-users in basic functionality of equipment. Records meter reads.
-Maintains service activity reports.
-Monitors supplies and restocks inventory.

Shipping/Receiving:
-Responsible for shipping and receiving incoming and outgoing packages materials parts or products and verifying and maintaining records of all shipments.
-Receives shipments and counts pieces retains shipment paperwork follows delivery schedule for incoming shipments and secures customer signatures.
-Responsible for operating shipping/receiving equipment responding to customer requests data entry and maintaining inventory.

Please note: this is a customer-facing role and requires compliance with customer policies and protocols which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma GED or equivalent experience required plus 2 to 4 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- May require driving between multiple client locations may also require a personal vehicle (valid drivers license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing bending walking reaching and pulling while performing duties.

In accordance with applicable law we are providing the anticipated rate for this role: $20.54 - $28.20 hourly

About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.

Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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