Client Services Rep. II

Position Summary:Acts as brand ambassador with constant frontline interactions with clients both internal and external. Responsible for handling inbound calls outbound calls email and live Duties and Responsibilities:Act as a brand to telephone email and live chat inquiries from clients and up-to-date on new information or changes that have been issued to the product line or within the trends related to all aspects of service. Recommend suggestions for a cancellation or change paperwork as needed with knowledge of warranties and terms of client complaints while maintaining composure in difficult after delivery service issues as confirmation emails to ensure clients are obtaining correct and relevant other assigned projects and related tasks within Skills and Abilities:High school diploma or equivalent with a minimum of 2 years experience in customer a customer-first attitude; highly motivated to achieve customer listening skills written and verbal communications skills. Flexible dependable and developed interpersonal skills organization skills and problem solving to work in a fast-paced structured call center PC skills and multi-task are an important part of the total compensation that is offered providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions) multiple Medical Plans with Prescription Drug Coverage Health Savings Account (including Employer contributions) Dental Plan Vision Plan Basic Group Term Life & Accidental Death & Dismemberment Supplemental Group Term Life & AD&D Insurance Dependent Group Term Life Insurance Short and Long-Term Disability Business Travel Accident Life Insurance Flexible Spending Accounts Health Care & Dependent Care Commuter Saving Plans Public Transit & Parking Voluntary Whole Life Insurance Voluntary Critical Care Insurance Voluntary Accident Insurance and Employee Assistance Program. Benefit availability varies based on full-time or part-time employee classification.