Client Services
Job Location:
New York City, NY - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking a Client Services professional to support the coordination and delivery of programs for company clients. This position works between clients and internal teams to organize project requirements communicate updates maintain documentation and help ensure client initiatives are executed according to established plans.
The Client Services team supports multiple projects and serves as an important communication point throughout each assignment helping keep client expectations internal responsibilities and project details aligned.
- Serve as a point of contact for routine client communications and project updates
- Develop familiarity with assigned client programs objectives and requirements
- Gather project information and confirm necessary details with clients
- Coordinate client requests with marketing events operations and other internal teams
- Maintain project timelines and monitor upcoming client deliverables
- Track outstanding action items and follow up with appropriate team members
- Prepare materials documentation and information for client meetings
- Schedule client calls project discussions and status updates
- Document meeting notes decisions and required follow-up
- Communicate project progress and relevant updates to clients
- Maintain accurate client records and project documentation
- Assist with coordinating events retail programs brand activations and other client initiatives
- Confirm that client materials and program requirements are available prior to scheduled activities
- Coordinate revisions or changes to project requirements when necessary
- Gather program feedback and organize information for client and internal review
- Prepare routine project summaries and activity reports
- Identify potential scheduling or project issues and communicate them to appropriate team members
- Help ensure completed work is consistent with established client requirements
- Maintain professional and timely communication throughout each project
- Support multiple client assignments and priorities simultaneously
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
