Client Services Manager

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our State College PA Pediatric Home Care office.

Are you ready to take the next step in your career and build your leadership skills in a growing industry The Client Services Manager role offers the opportunity to lead build relationships drive growth and make a meaningful impact in the lives of pediatric clients and their families.

This is more than a day-to-day coordination role. Youll have the opportunity to take ownership of your caseload develop business and leadership skills and grow your career within BAYADA.

As a Client Services Manager youll receive hands-on experience in client services operations business development employee engagement and team leadership. Youll work closely with Clinical Managers and office leadership while developing the skills needed to take on increasing responsibility.

If youre ambitious entrepreneurial and motivated by achieving goals this is an opportunity to build a career not just take a job.

• Provide exceptional customer service and help ensure high-quality pediatric home care
• Coordinate client services and address emergent scheduling needs
• Manage and proactively grow your client caseload
• Build lasting relationships with clients families referral sources payors and community organizations
• Develop strong collaborative relationships with field employees and office leadership
• Monitor key metrics including admissions referrals and caseload performance
• Partner with Clinical Managers to provide supervision and support to field employees
• Identify opportunities to improve client satisfaction employee engagement and service delivery
• Take on increasing responsibility and leadership opportunities as you grow

• Bachelors degree required
• Prior medical office or home care experience preferred
• Supervisory or leadership experience a plus
• Demonstrated success achieving goals and taking on increased responsibility
• Ambition initiative and a growth mindset
• Strong computer skills including electronic medical record experience
• Excellent communication organizational and interpersonal skills
• Ability to build relationships and thrive in a fast-paced entrepreneurial environment

Career Growth: Build your leadership skills through hands-on experience mentorship continued education Udemy courses webinars and advancement opportunities.

Meaningful Work: Make a difference in the lives of pediatric clients and families while supporting the team that delivers their care.

Mission-Driven Culture: Join a nonprofit organization built around BAYADAs core values of compassion excellence and reliability.

Weekly Pay: Receive consistent weekly pay.

Comprehensive Benefits: Medical dental and vision insurance; paid holidays vacation and sick time; employer-paid life insurance; 401(k) with company match; direct deposit; and Employee Assistance Program (EAP).

Inclusive Workplace: BAYADA is committed to creating an environment where employees feel valued supported and empowered to grow.

If youre looking for an opportunity to develop as a leader take ownership and build a long-term career in healthcare bring your energy and ambition to BAYADA.

Join our State College team and grow your career while making a difference in the lives of children and families.

As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.