Client Services Manager

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Pittsburgh PA Habilitation office. Our team supports individuals with intellectual and developmental disabilities (I/DD) throughout Pittsburgh and the surrounding communities.

This position has been created due to the continued growth of our office and expanding services in the Pittsburgh community. Its an exciting opportunity to join a growing team while building your leadership skills and advancing your career in healthcare management.

As a Client Services Manager youll gain hands-on experience in client services team leadership operations business development and caseload management. Youll work closely with Clinical Managers and field employees while taking on increasing responsibility as the office continues to grow.

If youre ambitious motivated by achieving goals and excited by the opportunity to grow alongside a growing office this role offers the chance to build your career while making a meaningful impact in the I/DD community.

• Provide exceptional customer service and support high-quality services for I/DD clients
• Coordinate client services and address emergent scheduling needs
• Manage and proactively grow your client caseload
• Build lasting relationships with clients families referral sources payors and community organizations
• Develop strong collaborative relationships with field employees and office leadership
• Monitor key metrics and maintain effective fiscal management of your caseload
• Partner with Clinical Managers to provide supervision support and resources to field employees
• Identify opportunities to improve client satisfaction employee engagement and service delivery
• Take on additional responsibilities and leadership opportunities as the office grows

• Bachelors degree required
• Prior I/DD Habilitation medical office or home care experience preferred
• Prior supervisory or leadership experience a plus
• Demonstrated success achieving goals and taking on increased responsibility
• Ambition initiative and a growth mindset
• Strong computer skills including electronic medical record experience
• Excellent communication organization and interpersonal skills
• Ability to build meaningful relationships with clients families employees and community partners

Join a Growing Office: This role was created because of the continued growth of our Pittsburgh Habilitation office giving you the opportunity to grow alongside an expanding team and service line.

Career Growth: Develop your leadership and healthcare management skills with opportunities for increased responsibility and advancement.

Meaningful Work: Make a direct impact on individuals with I/DD and the families and communities that support them.

Collaborative Environment: Partner with Clinical Managers and a dedicated team working together to provide exceptional services.

Comprehensive Benefits: BAYADA offers medical dental and vision insurance; paid holidays vacation and sick time; employer-paid life insurance; 401(k) with company match; direct deposit; and Employee Assistance Program (EAP).

As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.