Client Services Manager, Hospice

BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager (CSM) for our New Jersey Hudson Hospice (NHH) office in North Bergen NJ. This newly created fully on-site role will be a central resource for hospice intake client and family communication service coordination and office operations across Hudson County and surrounding areas including Bergen Passaic and Essex counties.

Our NHH team provides compassionate hospice care to clients and families throughout the community. At a meaningful time in life our hospice professionals help clients experience comfort dignity and peace while supporting families with reliability respect and heartfelt care.

If you are an organized upbeat and flexible service professional who can move quickly communicate clearly and stay open-minded through change this could be the next step in your career. This Client Services Manager position is ideal for someone with strong intake knowledge who enjoys helping families coordinating care and making sure a hospice office has the information and support needed to respond well to every referral.

• Manage a high-volume hospice intake process with referrals received through email fax and phone calls
• Respond quickly to new referrals and contact clients or families ideally within 30 minutes or less when possible
• Gather required referral information and complete accurate intake forms
• Verify insurance and financial information and confirm hospice history when applicable
• Confirm that clients are appropriately entered in the electronic medical record (EMR) system
• Obtain or confirm physician orders needed for hospice services
• Review consents and explain hospice services to clients and families as part of the intake process
• Schedule hospice evaluations and coordinate next steps with the Clinical Manager and interdisciplinary team
• Serve as a responsive resource and advocate for clients families caregivers and field employees
• Coordinate client services staffing and scheduling based on client needs location availability and service requirements
• Monitor client and employee needs respond to urgent concerns and help resolve service or scheduling issues
• Maintain accurate and timely client information service records employee files and required documentation
• Participate in recruiting field employees from initial inquiry through interview orientation and onboarding
• Collaborate with office leadership and recruiting partners to anticipate staffing needs and support future growth
• Support Day One orientation and ongoing onboarding for field employees
• Document and follow up on complaints incidents client concerns and employee issues
• Use BAYADA systems and resources to support reliable service delivery operational excellence and compliance
• Welcome clients families visitors and field employees while helping create a positive collaborative office environment
• Model The BAYADA Way and help build a mission-driven team-oriented culture

• Strong intake experience and knowledge preferably in healthcare hospice home care or another service-based environment
• Must be comfortable working fully on-site in a collaborative office setting
• Strong organization prioritization communication and problem-solving skills
• Ability to move quickly and manage multiple competing priorities while responding to clients and families in a timely manner
• Upbeat flexible open-minded approach and comfort working through change
• Strong relationship-building skills and a client-focused approach to service
• Comfort using computer systems for documentation communication scheduling and record management

• Hospice agency experience particularly hospice intake experience
• Experience with referral intake benefits verification authorizations physician orders consents or service coordination
• Prior management supervisory or team-lead experience
• Medical Assistant or LPN background
• Prior Client Services Manager or similar office-operations experience
• Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems
• Spanish bilingual skills

• Support a mission-driven hospice team serving clients and families throughout Hudson County and surrounding communities
• Join a supportive values-based nonprofit organization
• Help strengthen a growing office by making intake and service coordination more responsive and reliable
• Build meaningful relationships with clients families field employees physicians and community partners
• Work from a fully on-site office with covered or indoor parking and an on-site cafeteria
• Access hospice-specific training mentorship and career growth opportunities
• Enjoy paid time off a comprehensive benefits package and quarterly bonus opportunity
• Make a meaningful difference for clients and families during one of lifes most important transitions
• Grow your career as a Client Services Manager within a respected organization
• Bring your operational leadership and relationship-building skills to a team that values compassion accountability and excellence

BAYADA offers a comprehensive Total Rewards program designed to support employees with health plan options flexibility and long-term financial security. Learn more at may include:

• Medical dental and vision coverage
• Paid holidays vacation and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement

If you are ready to bring your intake client-service and relationship-building skills to a role where you can support clients families and field employees wed love to connect with you. This Client Services Manager opportunity offers the chance to lead with purpose strengthen hospice service delivery and make a meaningful difference every day.

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As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.