Client Services Coordinator

• Fully bilingual (English/Spanish).
• High school diploma or equivalent required; associate or bachelors degree in business or human services-related field a plus.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Prior experience with basic bookkeeping skills.
• Effective written communication skills; good record keeping skills.
• Interpersonal skills and the ability to build relationships with people of varying economic and cultural backgrounds.
• Proficient computer skills and in-depth knowledge of relevant software especially Microsoft Office suite (Outlook Word Excel Power Point Teams) and social media web platforms.
• Conscientious and hard-working attitude; ability to work autonomously at times as well as in a team environment.
• Sense of compassion and patience to serve our community.
• Successful completion of initial and on-going employment screens including but not limited to criminal background sex offender drug screen OIG valid Michigan drivers license abuse and neglect and vehicle record check as required.

• Receives incoming calls and walk-in traffic; assists in registering clients to determine the nature of their visit/needs and directs them to the appropriate staff person.
• Reviews the offices voicemail for messages and assists with mail distribution
• Schedules client appointments for all services provided by La Casa Amiga employees.
• Provides clients with a receipt for payment and/or donations.
• Tracks and records monthly deposits in accordance with basic accounting principles.
• Make weekly bank deposits and create reports for the director.
• Creates monthly credit card and quarterly petty cash or other disbursement authorization reports.
• Create and maintain reception desk processes describing all the activities for everyone else to follow when the Client Services Coordinator is not present.
• Keeps track to order office supplies appropriately.
• Call vendors for office equipment repairs with prior authorization.
• Organizes the reception area including cabinets and supplies within those cabinets.
• Maintain lobby copy and coffee areas to keep an orderly appearance make sure information posted on bulletin boards is being reviewed and approved prior to posting.
• Type memos correspondence reports and other documents as needed; performs variety of clerical duties.
• Adhere to the Mission Values and Vision of CCSEM; and uphold the values and teachings of the Catholic Church.
• Assist with additional reasonable responsibilities as assigned by the Director of La Casa Amiga Community Programs.

Required Experience:

IC