Client Services Associate

BioTheranostics a subsidiary of Hologic Inc. is a leading provider of molecular-based diagnostic prognostic and predictive tests that empower physicians to deliver optimal care for cancer patients. As the organizations hub for oncology BioTheranostics referred to as Oncology Services is committed to clinical excellence innovation and delivering high-value solutions for patients and healthcare providers.

We are currently searching for a Client Services Associate to join our Customer Experience group and reporting to the Client Services Supervisor you will manage the order workflow and provide customer support in compliance with policies procedures and regulations. If you are excited and passionate about playing a key role in impacting health of patients everyday and strive under a fast-paced environment read further below.

This is a fully onsite position based in San Diego CA.

Responsibilities:

• Managing entire order process for specific OAEs and any accounts that are assigned to those OAEs in (SFDC). Tasks include but are not limited to:
  • Processing orders in SFDC
  • Faxing or calling Ordering Provider when necessary for missing information clinical discrepancies specimen issues etc. and for following up consistently to obtain in a timely manner.
  • Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
  • Resolving holds on orders so specimens received can begin testing ASAP.
• Monitoring reports on CS Dashboard to stay on top of workload.
  • Open tasks open order issues orders that have completed Clinical Review pending specimens newly reported orders QNS results incoming portal order or registration requests.
• Handling Physician Call Back Requests
  • Responsible for forwarding call back requests to the appropriate person (i.e. Pathologist Medical Science Liaison Sales) and documenting in SFDC
• Managing Portal Accounts
  • Setting up new portal users managing password resets and assisting with IT support as needed
• Account management
  • Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names addresses contact info special notes etc.
• Follow-Up on QNS Cases
  • Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
• Incoming Calls/ Emails
  • Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
• Monitor team email inbox as well as individual email inbox.

Minimum Education/Experience Requirements:

• Bachelors degree preferred. High School diploma required.

Required Training/Certification:

• On the job training including but not limited to HIPAA.
• Documentation to maintain compliance with state CLIA and CAP requirements

Our Culture at Hologic:

At Hologic were driven by our mission to enable healthier lives everywhere every day. Were passionate about being the global champion for womens health and bringing The Science of Sure to life. Youll join a team that values collaboration innovation and a genuine commitment to making a positive impactinside and outside the lab.

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The annualized base salary range for this role is$42400 $63600 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience skillset knowledge geography education business needs and market demand.

Agency And Third Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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