Client Services Associate II

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012 Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care including screening to find cancer early monitoring for recurrence in early-stage cancer and treatment selection for patients with advanced cancer. For more information visitand follow the company onLinkedInX (Twitter)andFacebook.

Position Summary:
The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers the Guardant Health Clinical Laboratory and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals including external customers and internal Guardant Health role will be on site in our Palo Alto office.

Essential Duties and Responsibilities:

• Perform duties of Client Services Associate.
• Meet higher KPIs than a Client Services Associate.
• Support Quality Assurance & Training as directed by Leadership.
• Act as a mentor to the Client Services Associates.
• Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
• Responsible for escalating issues or trends to Leadership
• Participate in and/or support department level tasks (expired kits data cleanup etc.) as assigned by Leadership.
• Other tasks/administrative duties as needed.

Qualifications

• Bachelors degree preferred.
• High school diploma or its equivalent required plus experience.
• 2 years of experience working with customers in biotech life science diagnostic or healthcare setting is
• preferred.
• Ability to work as part of a team comprised of internal employees contractors andmanagers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline good judgment and independence in a dynamic office and/or remote setting.
• Excellent written verbal communication skills are required as is computer proficiency.
• Solid experience using and Microsoft Office.
• Flexibility with respect to working hours based on operational need.
• Must live locally to Palo Alto

AI & Digital Fluency

• Demonstrate curiosity sound judgment and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies ethical standards and regulatory requirements to improve the efficiency effectiveness and quality of work.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or if applicable bonus commission or equity. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience education job-related skills job duties and business need. Primary Location: Remote-USA-CA Primary Location Base Pay Range: $24 - $33 Other US Location(s) Base Pay Range: $23 - $31 If the role is performed in Colorado the pay range for this job is: $24 - $33