Client Services Administrator (Shareholder Communications) Contract (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is growing! We are seeking a contract Client Services Administrator to join our dynamic Shareholder Communication team in our Edgewood Long Island New York this role you will be answering shareholder inquires made in writing or via email performing account maintenance updates drafting responses for escalated shareholder inquires on behalf of the management team and forming letters advising the shareholder of additional information needed to complete certain requests. You will perform daily job duties and requirements within specified guidelines set forth by the supervisor and management teams as well as the company and the rules regulations and guidelines of SEC (Securities and Exchange Commission) and STA (Securities Transfer Association).

Do you have a passion for explaining processes to clients in an educational way Are you looking to join one of the leaders in the Financial Technology industry If so wed love to hear from you!

This is a temporary contract role expected to last approximately 12 months with the possibility of going permanent. This is a hybrid position where you will work 2 days in office and 3 days from home.

• Researching items including transfer reject processing status follow-up lost certificate applications corporate action follow-up replacement check inquiries and updating 1099s W8s and W9s

• Finishes the client shareholder and co-worker initiated correspondence research items including identifying the root cause that prompted the creation of each correspondence research item and reporting on the solution to each case

• Drafts free-hand responses to inquiries or possible critical issues

• Makes recommendations for form and process improvements

• May perform other duties/responsibilities as needed or assigned

• This job must be performed with respect for client privacy accuracy speed and dependability
  

• Very detail oriented ability to multi-task and excellent time management and follow-up skills along with strong organizational skills

• Solid writing skills (and willingness to submit a sample)

• Ability to think critically and interpret requests received from co-workers clients and shareholders as well as identify errors

• Bachelors degree preferred but not required

• High attention to detail and quality control reviews work before sending

• General typing and computer skills with experience in Microsoft Word Excel Outlook and Internet Explorer

• Ability to work as a team with multiple persons or groups to build a common and satisfactory response to shareholder inquiries
  

The compensation range for this position is $20.00 - $22.00 per hour. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.