Client Service Supervisor Monday to Friday, 8am 5pm

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job may require extended sitting or standing use of standard office equipment.

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation skills
• Listening
• Resolving Conflict
• Ability to Multi-task

• High school diploma or GED required
• Minimum seven years industry experience required
• Minimum five years supervisory experience required

• Professional certification may be required in some areas