Client Service Representative

Client Service Representative

Animal Doctors of South Tampa

Competitive Pay Based on Experience

Full-Time MondayFriday Rotating Saturday Schedule

Animal Doctors of South Tampa is looking for a friendly organized and compassionate Client Service Representative (CSR) to join our team! We are a busy walk-in veterinary hospital serving the Tampa Bay area providing wellness and vaccination care urgent and critical care dentistry and a variety of surgeries.

As one of the first points of contact for our clients you will play an important role in creating a positive experience for both pets and their families. If you enjoy working with people love animals and can stay calm and organized in a fast-paced environment wed love to hear from you!

Key Responsibilities:

• Welcome clients and their pets with a friendly professional attitude
• Answer phones and respond to client questions and requests
• Gather accurate patient history and information and communicate appropriately with the medical team
• Schedule and coordinate appointments and follow-up care
• Provide clients with clear discharge and follow-up instructions
• Process payments financing and other transactions accurately
• Maintain accurate client and patient information in our practice management system
• Send appointment reminders confirmations and follow-up communications
• Make outbound calls to help reconnect with clients who are overdue for care
• Educate clients about preventive care hospital services and available resources
• Help maintain a clean organized and welcoming reception area
• Work closely with our veterinary team to keep patient flow moving efficiently
• Assist with other hospital and client-service needs throughout the day

Qualifications:

• Previous veterinary reception veterinary customer service healthcare reception or similar experience required
• Able to work rotating Saturdays
• Excellent communication and customer service skills
• Comfortable working in a busy fast-paced environment
• Strong organization and attention to detail
• Ability to multitask while maintaining a positive and professional attitude
• Comfortable learning and using computer systems and veterinary software
• Compassionate and comfortable communicating with clients who may be stressed or emotional
• A genuine love for animals and interest in veterinary medicine
• High school diploma or equivalent

Why Join Animal Doctors

• Competitive pay based on experience
• Training and development opportunities to help you grow your skills and career
• Mentorship and career growth opportunities
• Performance bonus opportunities
• Mental health and employee support resources
• Supportive collaborative team environment
• Benefits available through AmeriVet

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.