Client Service Representative Companion Veterinary Hospital of Wayne Wayne, NJ

Companion Veterinary Hospital is seeking a compassionate dependable and motivated Client Service Representative to join our growing team full-time! This cross-trained role is perfect for someone who enjoys building strong relationships with clients at the front desk.

We are looking for someone who thrives in a fast-paced environment communicates with kindness and professionalism and is passionate about providing exceptional care to pets and the people who love them.

Location:
Companion Veterinary Hospital
Wayne New Jersey

Learn more about our hospital and team:
Us:

At Companion Veterinary Hospital our mission is to provide compassionate high-quality veterinary care while creating a welcoming and supportive experience for both our clients and our team. We pride ourselves on practicing excellent medicine in a collaborative environment where teamwork communication and kindness are at the center of everything we hospital values strong client relationships exceptional patient care and a positive workplace culture where every team member plays an important role in the success of the hospital.

Why Youll Love Working Here:

Supportive and collaborative team culture

Opportunity to work both hands-on with patients and directly with clients

Fast-paced environment with strong teamwork and communication

Leadership team that values growth training and mentorship

Meaningful relationships with clients pets and coworkers

A hospital that truly appreciates cross-trained team members

CSR Responsibilities:

1. Client Interaction and Communication:

• Greet clients warmly and professionally creating a welcoming and comforting atmosphere.
• Schedule appointments surgeries and procedures ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls address client inquiries and provide information about our services and policies.

• Efficiently manage client check-ins verifying patient information updating records and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes including scheduling follow-up appointments and providing post-operative care instructions.

• Maintain accurate electronic and paper records including patient files appointment logs and client communication.
• Handle administrative tasks such as filing faxing scanning and data entry.
• Manage and update client information in the practice management software.

• Provide basic information about preventive care vaccinations and medications.
• Assist clients with completing forms explaining treatment plans and addressing concerns.

• Collaborate effectively with veterinarians veterinary technicians and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments procedures and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm friendly professional helpful knowledgeable and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world critical thinking and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Qualifications:

• Excellent interpersonal and customer service skills with a friendly and professional demeanor.
• Previous veterinary receptionist CSR veterinary assistant or veterinary hospital experience strongly preferred
• Strong communication skills both verbal and written for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software including practice management systems and Microsoft Office.
• Organizational skills to manage appointments records and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets well-being.

Benefits:

• Salary based on skillset and experience
• Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA)
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

At Companion Veterinary Hospital we know that every team member contributes to the care and comfort of our patients and clients. Whether assisting with patient care or welcoming clients at the front desk this role is an essential part of creating the exceptional experience our hospital is known for.

If you are passionate about veterinary medicine love helping both people and pets and are looking for a supportive hospital team where you can continue to grow we would love to meet you!

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources mentorship and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family where our team members are our top priority to ensure best-in-class personalized care ownership and accountability trust and an exceptional work environment

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