Client Service Manager

Senior Helpers is seeking a compassionate organized and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships care coordination scheduling satisfaction and retention.

• Serve as the primary contact for clients and families.
• Coordinate and manage client schedules and caregiver assignments.
• Work closely with caregivers and scheduling staff to ensure reliable coverage.
• Conduct client assessments visits check-ins and reassessments.
• Maintain accurate care plans client records schedules and documentation.
• Monitor client satisfaction and address concerns promptly.
• Build strong relationships with clients families caregivers and healthcare professionals.
• Identify changes in client needs and adjust services or schedules accordingly.
• Assist with caregiver call-outs schedule changes and coverage needs.
• Follow up on concerns through resolution and ensure clear communication.
• Support quality assurance and Senior Helpers Age-Friendly Care at Home standards.

• 35 years of experience in home care senior care healthcare case management scheduling or client services preferred.
• Strong scheduling organization communication and problem-solving skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple clients caregivers and priorities.
• Comfortable handling difficult conversations professionally and compassionately.
• RN/LPN license is a plus but not required.
• Valid drivers license and ability to travel locally for client visits.

• Competitive salary
• Health dental and disability benefits
• Paid time off
• Mileage reimbursement or company vehicle depending on role
• Training and professional development
• Supportive team environment
• Opportunity to make a meaningful difference in the lives of seniors and their families

Join Senior Helpers and help ensure every client receives exceptional consistent and compassionate care.