Client Service Director Regional Services Growth & Development

Job Responsibilities

• Partner with Sales leadership tohelpdefine and execute a services growth strategy focused on key accounts and sub-regions.

• Align closely with AVPs and regional leaders to prioritize accounts and ensure consistent engagementin shaping and solutioning opportunitiesacross SC&E.

• Activelyparticipatein sales activities including shaping customer conversationsvalidatingopportunity scopeensuring the right SMEsteammembers are engaged earlyand influencing solution design.

• Act as atrusted advisor providing insight into account dynamicsvalidatingresource alignment and ensuring the right people are engaged at the right timeto support opportunity progression.

• Work withSolution Areapractice leaders delivery teams and solution architects to align capabilities with customer needsanddevelopstrategic messagingand solutiondifferentiation to improve win rates.

• Coordinate withacross the broader WWT organizationto ensuretimelyintegrated engagementand reviewwithout creatingadditionalstagegates.

• Maintain a pulse on regional business activity providing regular updates and strategic advice to sales leadership.

• Identifyenablementand activationneeds and recommend actions to strengthen account penetration and solution adoption.

• Build strong relationships with customers and internal teams to influence decision-making and accelerate services growth.

• Ensure WWT resources are positioned as trusted advisors early in the buying cycle.

• Oversee the development of major proposalsandsupportstrategic initiatives;identifyand drive pursuits to increase deal sizesbased on WWT ability toprovidea wide range of services.

• Track and report on critical performance metrics and business outcomes in partnership with Sales leadershipandprovideexecutive insights and strategic recommendations based on data and market analysis.

Qualifications:

• 15-20 years of experience in Technical Consulting from a Management Consulting Organization.
• Proven experience in IT services/consultingstrategySolutionsarchitectureleadership orSales enablement/strategywithin a technologyservicesorganization.

• Strong understanding of sales processes enterprise account planningconsulting servicesandsolution-selling motions.

• Ability to navigate complex account structures and coordinate across multiple teams.

• Exceptional communication and relationship-building skills with executive-level stakeholders.

• Experience in managing large enterprise accounts and complex solution sales.

• Broad understanding of technology landscape acrossWWTSolutions domains (Cloud Networking Data Center SecurityDigital Data AI Automation) and the ability to align solutions with market competitiveness with support from Solutions SMEs/leadsandarticulate value propositions across consulting and solution areas.

• Proven leadership skills with the ability to influence and drive results.

• The capability to thrive in a dynamic and fast-paced environment adapt to changing priorities and manage multiple responsibilities effectively.

• Familiarity with integrated technology solutions emerging technologies and their application in a consulting environment.

• A focus on achieving measurable outcomes and delivering high-quality results. Goal-driven mindset witha track recordof driving successful outcomes.

• Upholding professionalism integrity and ethical conduct in all interactions and decision-making.

The Technology Services Lead should possess the following required skills:

1. Work & Industry Experience:Candidates should have 15 20 years of solution and delivery experience including work within a Management Consulting Organization. Preferably experience supporting an industry vertical.
2. Educational Background:A bachelors degree in a relevant field such as Business Administration Computer Science Mathematics Management Information Systems Technology Management is preferred.
3. Leadership:Proven leadership skills with the ability to influence and drive results. Ability to lead cross-functional and technology teams.
4. Client Focused Results-Oriented: A focus on achieving measurable outcomes and delivering high-quality results. Goal-driven mindset with a track record of driving successful customer outcomes.
5. Strategic Thinking:Ability to think strategically and contribute to the development and execution of integrated technology solutions at scale. Strong problem-solving skills and the capability to align strategies with business goals.
6. Business Acumen:A solid understanding of business operations and the ability to align solutions with market competitiveness. Familiarity with industry trends customer needs and competitive landscape.
7. Technology Knowledge:Familiarity with integrated technology solutions emerging technologies and their application in a consulting environment.
8. Collaboration and Communication:Excellent collaboration skills to work across a matrixed organization with Sales Leads Solutions Teams Management Consulting Engineering Teams and the Operations team. Effective communication skills to facilitate discussions build partnerships and present information clearly and concisely.
9. Adaptability and Flexibility:The capability to thrive in a dynamic and fast-paced environment adapt to changing priorities and manage multiple responsibilities effectively.
10. Professionalism and Ethics: Upholding professionalism integrity and ethical conduct in all interactions and decision-making.

Travel Requirements
Up to 25% of the time Domestic and International Travel

Location Requirements:St. Louis Highly Preferred. Open to the Midwest Region.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $225000 - $260000 annually. Actual salary will be based on a variety of factors including shift location experience skill set performance licensure and certification and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation such as bonuses or commissions that is not included in the base pay.

The well-being of WWT employees is essential. So when it comes to our benefits package WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health Dental and Vision Care Onsite Health Centers Employee Assistance Program Wellness program
• Financial Benefits: Competitive pay Profit Sharing 401k Plan with Company Matching Life and Disability Insurance Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year) Parental Leave Military Leave Bereavement
• Additional Perks: Nursing Mothers Benefits Voluntary Legal Pet Insurance Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills performance and dedication. Our goal is to cultivate a culture of belonging that encourages innovation collaboration and respect for all team members ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting please email

#LI-REMOTE

St. Louis is the Preferred Location. Charolette could also work

Why WWT

At World Wide Technology we work together to make a new world important work benefits our clients and partners as much as it does our people

World Wide Technology (WWT) strives to make a new world happen. WWTs work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990 WWT brings together strategy deep technical expertise and world-class partnerships to help public and private sector organizations design build and scale intelligent AI digital cybersecurity cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)a collaborative ecosystem featuring state-of-the-art hardware and softwareWWT enables clients and partners to conceptualize test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14000 team members and over 60 locations globally WWTs culturegrounded in core values and leadership philosophieshas been recognized by Fortune and Great Place to Work for its commitment to innovation trust and creating a great place to work for all. WWT provides products and services to large enterprise global service provider and public sector clients in up to 130 countries across six continents. Softchoice a World Wide Technology company supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams Join WWT today!

What is the Solutions Consulting & Engineering Team and why join

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting delivery excellence and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customers problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients most complex challenges.

A Brief Overview

The Client Services Director - Regional ServicesGrowth & Developmentwithin WWTs Management Consulting Organization will partner witha designated Sales regiontohelpdefine and execute a services growth strategy. This roleis responsible forworking with regional Sales leadership toidentifypriority accounts driveservicesstrategy andpenetration and actively support opportunitydevelopmentandclosure.The CSDwill combine strategic planning with hands-on execution to accelerate services growth and ensure alignment with WWTs overall business objectives.This role involves executive-level planning leadership and client engagement.

This position requires aconnector mindset along with deep knowledge of WWTs capabilities based on similar consulting experience and the ability to influence and coordinate across multiple teams toposition WWT todeliver consulting and solution-led outcomes.

Areas of focus will include:

Value Creation

• Build trust-based relationships with Client Executives and team members
• Engage in strategic discussions with Sales and the SC&E organization to increase win rates and capitalize on strategic opportunities.
• Develop complex/transformational solution opportunities to grow the footprint
• Achieve financial metrics
• Bring innovation to serve WWTs clients and increase awareness of WWTs brand

Business Operations

• Actively manage the solutions portfolio from Sales through Delivery
• Create and update consistent reporting across all Solutions to accurately represent the business and provide valuable insights.
• Drive continuous improvement by proactively identifying opportunities for increased efficiencies across processes and tools (e.g. leverage standard processes and template for Proposals SOW etc.)

People Developer

• Coach and mentor team members across the Solutions Consulting & Engineering team to increase skills.

The impact of this role:

• Impactful Contribution: Directly grow and expand the business and brand.
• Collaborative Partnerships: Join forces with Sales Leads and the SC&E Organization with priority opportunities for improved teaming and increased visibility.