Client Service Associate

Discover a Career That Empowers You - Join HUB International

At HUB International we believe the best workplaces do more than offer a job. They invest in their people celebrate their communities and build cultures where everyone belongs. We are proud to be that kind of company and the recognition we have earned reflects it.

In 2026 Newsweek named us one of Americas Greatest Workplaces for Culture Belonging and Community and one of Americas Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women and our internship program earned a fourth place ranking in Vaults 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.

We help individuals families and businesses protect and plan for what matters most through a broad array of insurance retirement and wealth management products and services. HUB is one of the worlds largest insurance brokerages with over 540 locations and more than 20000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team giving you the tools support and community you need to grow throughout your career.

Whether you are supporting a local business helping a national client navigate complex risk or building your expertise in a specialized practice area you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.

We would love for you to explore what is possible at HUB International.

We currently have an opportunity for a Client Services Associate to join our Commercial Lines team in our Wilmington MA office on a Hybrid work schedule.

• SPECIFIC RESPONSIBILITIES:

• Works closely with Account Managers and Client Executives/Producers on pre-renewal processes capturing pre-renewal information and assembling complete renewal submissions.

• Completes pre-work for Critical Path and participates in strategy meetings for a high-level view of client accounts while developing skills needed for successful account management.

• Collaborates with the Account Management Team on service strategies aligning clients business needs and ensuring insurance objectives are met with the highest service standards.

• Updates and maintains agency management systems as per HUB service workflow procedures; performs policy checking for accuracy on all renewal endorsement audit and cancellation transactions and inputs true policy and form details in the agency management system.

• Creates summaries of insurance on existing client accounts and templates for new and renewal business by excerpt of quoted coverages exclusions and endorsement terms offered by carrier.

• Obtains loss run data from carriers and assists with developing and maintaining loss analysis worksheets.

• Client services may also include updating Acord applications and exposure schedules preparing MA RMV forms needed for vehicle registration transactions issuing evidence of property and certificates of liability from master templates and monitoring emails for the account management team.

• Maintains various internal resources staying current on industry news trends and trade publications to identify growth opportunities and offer top-tier HUB agency services.

• Conducts business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.

• Other responsibilities as assigned by Manager/Team Leader.

QUALIFICATIONS

• Related insurance support experience in commercial lines account management.

• Producers license or ability to obtain license within six months of hire.

• Proficiency with Microsoft Office and automated agency management systems.

• Excellent customer service and communication skills.

• Ability to prioritize workload and execute tasks with focused attention to detail and a sense of urgency.

• Ability to problem solve and communicate outcomes to stakeholders.

• Excellent organizational interpersonal and communication skills with the ability to work in a team environment.

What We Offer You

At HUB International we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being fuel your growth and help you build a secure future. We believe that when our people thrive our clients and communities do too.

We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step HUB provides the tools mentorship and opportunities to help you move forward with confidence.

Benefits you may enjoy as part of the HUB International team:

• Medical Dental Vision and Prescription Drug Coverage

• Health Plan Reimbursement Program

• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)

• 401(k) Savings Plan

• Life and Disability Plans

• Long-Term Care

• Employee Assistance Program (EAP)

• Comprehensive Wellness Program

• Identity Theft Protection Group Legal Accident Critical Illness and Pet Insurance

• Low-Cost Loan Program and Student Loan Resources

• Vacation Holiday Sick and Personal Time Off

• Flexible Work Arrangements

• Dress for Your Day Policy

• Comprehensive Onboarding and Continuing Education

Ready to take the next step Apply today.

The expected salary range for this position is $20.44/hr to $30.77/hr and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.