Client Service Analyst

Work Location: Boca Raton FLFor local candidates living within a commuting distance from our corporate headquarters. Work arrangement: Hybrid Flexibility to work-from-home with occasional in-office expectations. Pay: $51000 base non-exempt plus a 7% performance bonusSchedule: Hours of operation: Mon Fri 8:00 AM 8:00 PM EST (shifts are varied including late shifts)NOTE: NCCI does not sponsor applicants for work THE ROLE:Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems digging into details and helping customers gain clarity this is a great opportunity to grow your career in a supportive mission-driven environment. As a Client Service Analyst within our Customer Operations team youll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry YOULL LOVE WORKING HERE:Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system. Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects process improvements and initiatives designed to help you develop your skills and create a career path with growth Culture: Work with a team-oriented group that values knowledge sharing problem- solving and continuous Benefits: A comprehensive total rewards package that includes 4-weeks annual paid time off generous paid holiday package and insurance coverage beginning on your first YOU WILL DO: Research and interpret classification rules and regulatory guidelinesUse business systems online tools and resources to resolve customer inquiriesProvide professional support to insurance agents carriers employers and other customers via phone and emailEducate customers on available self-service resources and best practicesDeliver accurate timely and high-quality service while meeting established performance goalsWHAT IS REQUIRED:Bachelors degree is 1 year in a customer-facing analytical role (relevant internship job experience or pertinent education may be considered).Outstanding communication critical thinking analytical problem-solving and decision-making IS PREFERRED:3 years in an analytical client service position in industries such as insurance finance banking or industries with transferable understanding of workers compensation insurance or insurance industry experienceIndustry course work or designations such as AIS AU CPCUWHO TO CONTACT:Marie Granning Talent Acquisition : customer service client service financial services insurance