Client Relationship Manager

Uncover and understand clientobjectiveschallengesand needs by performing regular client needs assessments

Leverage internal resources to enhancethe customerexperience

Establish and grow senior relationships with assigned customers

Prevent and/or resolve escalated client issues

Demonstrate thought leadership withcustomerby developing and presenting client industry/market research findings trendsbenchmarkingand other pertinent information

Develop a quarterly plan to translate customerobjectivesinto an overarching strategy

Activelyparticipatein long range strategic planning for customer

May contribute to senior level client meetings andattendsregular client status meetings as appropriate

Establish andmaintaina management framework/process that allows for visibility into company performance on assigned customers

Manage relationships both proactively and reactively

Maintain a consistent focus on delivering exceptional customerexperiences

Handle escalated issues with Vendors and escalate to senior team members ona timelybasis asappropriate.

Modelandpromoteexemplary customer engagement practices

Understand business concepts andusesstrategic processes to make good business decisions

Meet with Operations team on a regular basis to ensure program is on track towards achieving customer goals

Produce and present quarterly business reviews as needed

Provide field team support as needed

Foster a positive team environment

Ensure confidentiality of internal and external data

Perform ad-hoc projects and otherduties asassigned

Travel expected up to 20%

Professional relevant examples of solving tough customer issues

Proficient in Microsoft Office Suite including strong Excel skills