Client Relationship Management

Freightliner of Broward is a leading commercial truck dealership based in South Florida, specializing in new and used truck sales, parts, and services. Committed to fostering lasting customer relationships, we prioritize professional support, effective communication, and reliable service.

Key Responsibilities:

- Cultivate and maintain positive relationships with existing and potential customers.

- Respond promptly to customer inquiries via phone, email, and approved channels.

- Update and manage customer profiles, contact information, and interactions in the CRM system.

- Collaborate with sales, parts, and service teams to address customer needs efficiently.

- Keep customers informed about sales inquiries, service appointments, and parts requests.

- Identify opportunities to enhance customer relationships and support retention efforts.

- Prepare detailed customer activity reports and maintain organized documentation.

- Work with internal teams to resolve customer issues and enhance service processes.

Requirements & Skills:

- High school diploma or equivalent; additional education in business or communications is a plus.

- 1–4 years of experience in customer service, client relations, account management, or CRM administration.

- Strong written and verbal communication skills.

- Excellent organizational, multitasking, and problem-solving abilities.

- Proficiency in email communication, spreadsheets, online tools, and computer systems.

- Ability to manage multiple customer requests and maintain accurate records.

- Professional demeanor with a focus on customer satisfaction.

- Capability to work independently and collaborate effectively in a remote setting.

Preferred Qualifications:

- Familiarity with CRM platforms like Salesforce, HubSpot, or similar systems.

- Background in automotive, commercial trucking, transportation, fleet management, or dealership operations.

- Knowledge of sales leads management, service scheduling, and customer retention strategies.

- Experience in professional communication with truck owners, fleet managers, and business customers.

Benefits / Why Join Us:

- Competitive compensation based on experience and responsibilities.

- Comprehensive benefits package and terms discussed during the hiring process.

- Opportunity to work in the freight and package transportation industry with a reputable company.

- Potential for professional development in a customer-centric role.

Candidate Preferences:

- Preferred Nationality: American

- Known Languages: English

Skills Summary:

Core Technical Skills:

CRM Platforms (Salesforce, HubSpot), Customer Interaction Software, Data Entry, Email Management, Spreadsheet Applications, Online Communication Tools

Soft Skills:

Effective Communication, Customer Relationship Management, Problem-solving, Organizational Skills, Team Collaboration

Suggested Tags:

Client Relationship Management, CRM Specialist, Customer Service, Account Management, Communication Skills, Automotive Industry, Remote Work, Customer Retention, Data Management, Organizational Skills