Client Relations Associate
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Job Summary
We are seeking a Client Relations Associate to support ongoing relationships with company clients and serve as a consistent point of coordination for client communications and business needs. This position focuses on maintaining professional client relationships organizing scheduled communications coordinating requests across internal departments and ensuring clients remain informed about relevant activities and updates.
The Client Relations Associate will work with both clients and internal teams to maintain clear communication and ensure relationship-related commitments and follow-up activities are completed.
Responsibilities include:
- Maintain regular communication with assigned clients
- Serve as a point of coordination for routine client requests and business needs
- Schedule and organize client meetings calls and periodic check-ins
- Prepare agendas account information and supporting materials for client discussions
- Document meeting notes requested actions and follow-up items
- Coordinate client requests with the appropriate internal departments
- Monitor outstanding client commitments and ensure appropriate follow-up
- Communicate project service or account updates to clients as appropriate
- Maintain accurate client contact information and relationship records
- Prepare routine client correspondence and account communications
- Assist with coordinating client presentations meetings and business reviews
- Gather client feedback regarding services and overall experience
- Organize feedback and communicate relevant observations to internal teams
- Maintain records of client preferences requests and previous communications
- Assist with preparing client reports summaries and supporting documentation
- Coordinate internal follow-up following client meetings and discussions
- Help ensure client communications are consistent timely and professional
- Support client retention and relationship-management initiatives
- Maintain confidentiality of client and company information
- Complete additional client relations activities as assigned
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
