Client Portfolio Manager

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Client Portfolio Manager. The Client Portfolio Manager collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

RESPONSIBILITIES:

Caring Leadership and Client Intimacy:

• Lead and mentor a team of Account Managers by providing coaching support and recognition while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork open communication and professional development
• Build maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction

Operational Oversight and Safety:

• Deliver high-quality service to our clients by strategically overseeing Account Managers while maintaining industry standards company policies and regulatory requirements
• Analyze report and drive operational metrics and KPIs using Allied Universals Business Intelligence Platform maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols training and response plans

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation driving revenue growth reducing non-billable overtime improving cash collections and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

Join a company that values agility reliability caring teamwork integrity safety and innovation. By embracing these core values as a leader with Allied Universal you will contribute to the positive culture and success of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelors degree in criminal justice business or a related field
  • Associates degree in Criminal Justice Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current drivers license if driving a company vehicle or personal vehicle in the course of conducting business (e.g. client visits attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork innovation agility client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support clients growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs while running a profitable business
• Proficiency in web-based applications and computer systems including Microsoft Office and (BI) Business Intelligence tools for metrics analysis reporting automation and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

• Medical dental vision basic life AD&D retirement plan and disability insurance
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PAY:

• 100000 - 109000/yr.

PPO 14417

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID