Client Operations Supervisor (Regional Center Relations)
Job Location:
El Segundo, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Build a Career That Changes Lives - Including Your Own
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group a private equity-backed healthcare services organization we combine a mission-driven culture with a commitment to innovation growth and operational excellence.
Here the work you do matters. Whether youre supporting clients directly or helping drive our business forward every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
The Role:
The Supervisor Client Operations oversees the daily execution of the Regional Center (RC) Relations team which is responsible for securing reauthorizations before they expire resolving authorization discrepancies with Regional Centers and recovering funds role leads a team of coordinators and specialists translating the broader Client Operations strategy into consistent daily execution. The Supervisor manages team priorities and performance serves as the first point of escalation for complex Regional Center cases and ensures established service levels accuracy and productivity standards are met.
Primary Responsibilities
- Supervise a team of coordinators and specialists assigning caseloads setting priorities monitoring throughput and ensuring established service levels and deadlines are met.
- Serve as the first point of escalation for complex Regional Center cases including authorization disputes stalled reauthorizations discrepancies and funds recovery issues.
- Coach and develop team members through regular feedback 1:1s performance management and onboarding support.
- Maintain operational reporting and dashboards for reauthorization capture renewal timelines discrepancy resolution and funds recovery using data to identify risks and direct team priorities.
- Execute and continuously improve team workflows SOPs escalation paths and quality standards in partnership with the Sr. Manager.
This is a hybrid position coming into the El Segundo office up to 3x per week.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- 3 years of progressive experience in healthcare operations revenue cycle authorization management branch or field operations or a related field.
- 2 years of direct supervisory experience including assigning work coaching employees and managing performance.
- Bachelors degree or equivalent practical experience.
- Experience working with Regional Centers government payors or managed care organizations preferred.
- Familiarity with authorization lifecycles reauthorization timelines reconciliation or payor-facing dispute resolution preferred.
Skills
- Team leadership coaching and performance management
- Operational organization pipeline management and SLA tracking
- Relationship management and escalation resolution
- Reporting reconciliation and data analysis
- Salesforce or similar CRM systems and strong Excel skills
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
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- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$65000 - $80000 USD
Required Experience:
Manager
