Client Experience Specialist

Remote Flexible Schedule

We are seeking organized service-minded individuals to join our remote team as Client Experience Specialists.

This role is ideal for someone who enjoys working with people researching options staying organized and helping clients coordinate travel plans from beginning to end. Specialists work directly with clients to understand their preferences research appropriate options assist with reservations and provide ongoing communication throughout the planning process.

Previous industry experience is not required. Training resources and ongoing support are provided.

• Communicate with prospective and existing clients to understand their travel needs preferences dates and budgets
  

• Research destinations accommodation transportation cruises activities and other travel services
  

• Prepare and present customized travel options based on client requests
  

• Assist clients with reservations and booking-related details
  

• Maintain accurate client information confirmations and travel documentation
  

• Provide timely and professional communication before and during the travel-planning process
  

• Follow up with clients regarding outstanding information payments documentation and trip details
  

• Coordinate multiple client requests while maintaining strong attention to detail
  

• Use online booking systems supplier platforms email and other digital tools
  

• Complete ongoing training and stay informed about destinations suppliers policies and travel-industry updates
  

• Develop and maintain professional client relationships
  

• Provide customer support and assist with travel-related questions when necessary
  

Successful candidates are typically:

• Strong communicators who are comfortable working with clients
  

• Organized and detail-oriented
  

• Reliable and responsive
  

• Comfortable working independently in a remote environment
  

• Able to manage multiple tasks and deadlines
  

• Comfortable learning new technology and online platforms
  

• Professional in written and verbal communication
  

• Resourceful and willing to research solutions
  

• Customer-service focused
  

• Motivated to learn and develop within the travel industry
  

Experience in customer service hospitality sales administrative support planning coordination or tourism is helpful but not required.

Individuals selected for the role receive access to training and resources covering areas such as:

• Industry fundamentals
  

• Destination and supplier education
  

• Reservation and booking systems
  

• Client communication
  

• Quoting and itinerary preparation
  

• Customer service
  

• Documentation and policies
  

• Business development and client acquisition
  

Ongoing mentorship training opportunities and professional development resources are also available.

This is a fully remote independent role that requires reliable internet access and the ability to communicate professionally with clients using phone email video conferencing and online platforms.

The position offers schedule flexibility; however individuals are responsible for managing client communication deadlines reservations and follow-up in a timely manner.

Applicants must currently reside in an area where we are authorized to operate:

• United States
  

• United Kingdom
  

• Australia
  

• Spain
  

• Mexico
  

• Eligible countries within Latin America
  

Applicants outside of authorized locations cannot be considered at this time.

We value professionalism communication continued education strong client service and attention to detail.

Qualified applicants may be invited to attend an informational meeting covering the role responsibilities compensation structure training expectations and next steps. Candidates will have an opportunity to ask questions and determine whether the position aligns with their goals before making any commitment.

Applicants must currently reside in an area where we are authorized to operate:

• United States
  

• United Kingdom
  

• Australia
  

• Spain
  

• Mexico
  

• Eligible countries within Latin America
  

Applicants outside of authorized locations cannot be considered at this time.

• Flexible schedule
  
• Remote work
  
• Professional training
  
• Ongoing mentorship
  
• Travel-industry education
  
• Supplier training
  
• Professional growth opportunities
  
• Travel-related perks when available