Client Experience & Operations Lead

No Sweat Services is seeking a self-motivated results-driven Client Experience & Operations Lead to join our team. This contract role is designed for autonomous professionals who thrive in a self-directed environment and take full ownership of client workflows.

In this role you will manage end-to-end guest logistics oversee vendor communications and serve as an operational lead for custom hospitality and travel arrangements. If you possess high initiative strong problem-solving skills and want the freedom of a remote flexible contract opportunity this position offers an ideal platform to leverage your skills.

Applicant Requirement: This is a US-based independent contract position. Applicants must currently reside and be authorized to operate in the United States.

• Account & Workflow Ownership: Manage client accounts independently taking full responsibility for processing travel specifications itinerary development and CRM data accuracy.
• Proactive Vendor Relations: Communicate directly with resort leads hotel managers and transport providers to confirm logistics secure client preferences and build reliable supplier networks.
• Problem Resolution: Act as the primary point of contact for client inquiries using critical thinking and swift decision-making to resolve scheduling changes or travel modifications.
• Itinerary & Quality Control: Draft review and issue accurate travel itineraries verifying booking details and supporting documentation.
• Operational Excellence: Maintain high standards of communication client care and administrative precision across all accounts.

Required:

• US Residency: Must currently reside and operate within the United States.
• Self-Motivation & Independence: Proven ability to manage time effectively prioritize tasks and deliver high-quality results without direct supervision.
• Technical Skills: Comfort navigating cloud-based platforms CRM software email systems and tools like Google Workspace or Microsoft Office.
• Professional Communication: Excellent written English and a strong telephone demeanor when engaging with enterprise partners and clients.
• Must be at least 18 years of age with a High School Diploma or equivalent.

Preferred:

• Background in virtual assistance client account management administrative support or travel/hospitality logistics.
• Experience operating as an independent contractor or remote professional.

• Flexible Schedule: Complete autonomy over your daily routine and work hours.
• Turnkey Systems Access: Full access to internal booking platforms CRM tools and operational resources providedzero startup fees or software costs required.
• Growth Potential: Opportunity to expand and manage higher-volume client accounts.

No Sweat Services provides equal opportunity to all independent contractors and applicants regardless of race color religion sex national origin age disability or protected status.