Client Delivery Lead

Job Title:Client Delivery Lead

Job Location:Atlanta GA United States (Onsite/Hybrid)

Job Type:Full-time Permanent

Hiring Timeline: Immediate

Reporting Line:Co-Founder & COO

Travel Expectations:Up to 20% travel based on customer requirements.

Existing Vacancy: Yes

Application Deadline:Open until Filled

Salary Range: 100K 125K USD per year (negotiable)

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands retailers and 3PLs design build and scale high-performancelogisticsoperations.

We work at the intersection of strategy operations and technologywhere wesolvecomplex real-world problems across warehouse design automation order management transportation and end-to-end supply chain execution.

Our teams combine deep domainexpertisewith strong technical capability delivering outcomes through consulting systems implementation and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments partnering closely with clients and seeing your work make a tangible impact on how global commerce movesthisistheplace where your skills and judgment trulycome to life.

Role Overview:

As FIQ continues to scale its delivery footprint with a strategic enterprise clientwerebuilding a dedicated bridge between our India-based delivery team and the clients operations team. This role owns that connection end-to-end: running a proactive weekly cadence with the client keeping task visibilityclear across our India-based team members and packaging completed work into regular client-facing reporting that makes the value of our delivery visible and easy to track.

Mandate:

• Take work off the clients primary contacts plate by acting as the dedicated collaboration/coordination point between the India-based FIQ delivery team and the client

• Establish a proactive weekly cadence with the clients operations team rather than waiting to be assigned individual tasks

• Improve delivery visibility to the client by turning ticketing system data into regular digestible reporting onwhatsbeen solved

Must Have:

• 58 years of program/project coordination experience in a client services environment.

• Comfortable proactively driving a relationship with a client stakeholder (rather than waiting for tasks to be assigned)

• Experience managing or coordinating across a distributed/offshore team

• Based in or willing to be based in Atlanta GA

• Ability to create andmaintainexecutive-level status reports and dashboards

• Ability to coordinate activities across functional technical and support teams

• Ability tomonitorSLA adherence and manage escalations

• Ability to drive onboarding coordination for new implementations and initiatives

• Strong written and verbal communication skills

• Strong stakeholder management and relationship-building skills

Nice to Have:3PL or WMS industry background; prior exposure to Manhattan Scale; experience with ServiceNow or similar ticketing/reporting tools

Key Responsibilities:

• Run a proactive weekly cadence call with the clients operations team

• Pull and package ticketing system data into client-facing reports showing work completed

• Coordinate across India-based FIQ team members on task assignment delivery quality and documentation

• Escalate blockers or resourcing gaps to the account and delivery leadership

• Act as the single point of accountability for India-team collaboration on this client account

What Success Looks Like in the First 90 Days:

30 Days:

• Build a working relationship with the clients operations team and primary contact

• Establish the weekly cadence call

• Get up to speed on current open tickets/workstreams via the ticketing system

60 Days:

• Own recurring client-facing reporting on completed work

• Be the established point of contact for India-team task coordination

• Identifyand start closing gaps in delivery documentation quality

90 Days:

• Demonstrate a measurable improvement in client-perceived delivery visibility and timeliness

• Fully own the weekly cadence and reporting rhythm independently

Key Performance Indicators (KPIs):

• Weekly cadence call adherence (held consistently no missed weeks after Month 1)

• Turnaround time on client-facing status reports

• SLA adherence rate on ticketing system items

• Client-reported satisfaction/visibility improvement (qualitative check-in with client stakeholders)

• Reduction in escalations reaching leadership directly (i.e. issues caught and resolved at coordinator level)

Why Youll Love Working Here

At Fulfillment IQ we dont just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership real influence and meaningful responsibility. Whether youre leading a client relationship shaping a solution or building internal capability your decisions have a visible impact.

We operate with a high-trust high-standards culture that values clear thinking collaboration and accountability without unnecessary hierarchy or bureaucracy.

Heres what makes Fulfillment IQ a rewarding place to work:

Work That Matters
Youll help solve real operational challenges that directly impact global commerce customer experience and supply chain performance.

Career Growth That Matters
We invest in mentorship leadership development and continuous learning supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models flexible schedules and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones we recognize contribution celebrate progress and value consistency over heroics.

A Collaborative Culture
Youll work alongside experienced consultants engineers product leaders and commercial professionals who value ownership transparency and high standards.

Perks youll appreciate:

• Employee Health:Comprehensive health and dental coverage for you and your family
• Time Off:Competitive paid time off and flexible leave policies
• Retirement:Retirement savings programs and employer contributions
• Professional Growth:Dedicated learning and development budget
• Flexible Work:Remote and hybrid work options
• Perks:Equipment allowances internet reimbursements business travel coverage and employee stock options (ESOP) where applicable.
• Community Engagement:Team events meetups and company offsites

Additional Perks

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP) where applicable
• Team events meetups and company offsites

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence toassistin the screening assessment and shortlisting of applications for this position including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process contact

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code accommodations are available on request at any stage of recruitment and assessment. Contact and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposesin accordance withFIQsCandidate PrivacyNotice availablehere. This includes the use of AI-assisted screening described above. By applying you acknowledge this notice. By applying you acknowledge this notice. Questions:

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust collaboration and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse inclusive and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code including race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age marital status family status or disability.

Learn More About Us

Website:

LinkedIn:Fulfillment IQ

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Required Experience:

Senior IC