Client and Support Operations Analyst

Labcorp is a global leader in laboratory services providing the insights and answers that help healthcare providers patients researchers pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science data technology and laboratory network we advance diagnostics accelerate innovation and help address some of the worlds most important health challenges. As we shape the future of healthcare we are leveraging advanced technologies intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise youll have the opportunity to do meaningful work grow your career and make a real impact on peoples health around the world. Together were improving health and improving lives.

Labcorp is seeking a Client & Support Operations Analyst to join our team in Buffalo NY.

Work Schedule: Monday - Friday 1st shift.

The Operations Analyst Client Relations and Accessioning is a full-time role supporting the Buffalo laboratory by providing analytical and operational support to the Client Relations and Accessioning teams. This position is responsible for improving visibility into order and accession trends identifying process improvement opportunities and supporting proactive consistent management of client needs. The role helps strengthen operational efficiency reduce avoidable service issues and support scalable data-driven growth.

• Analyze order and accession data to identify workflow inefficiencies reduce rework and improve turnaround time.
• Monitor and report client-specific trends to support proactive account management and early issue resolution.
• Increase effective use of Salesforce to improve communication tracking visibility and follow-up consistency.
• Support client education and communication to improve understanding of processes and service expectations.
• Develop strong working relationships with partner laboratories to improve sample transfer coordination and reduce friction in cross-site interactions.
• Collaborate with Client Relations Accessioning and other operational teams to support process standardization and service quality improvement.
• Prepare reports dashboards and analyses to inform operational decision-making and leadership visibility.
• Support continuous improvement initiatives that enhance client service accountability and operational discipline.

• Bachelors degree in biology or related life science.
• 1 or more years of experience in operations analysis client support laboratory operations healthcare services or a related environment.
• 1 or more years of experience in analyzing data identifying trends and developing actionable recommendations.

• 1 or more years of experience supporting continuous improvement workflow optimization or cross-functional process initiatives.

• Ability to work effectively across teams and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to explain operational issues clearly.
• Proficiency with Microsoft Excel and reporting tools; experience with Salesforce or similar CRM platforms preferred.
• Strong analytical problem-solving and organizational skills.
• Ability to interpret operational and client data to support decision-making.
• Attention to detail and commitment to process consistency and service quality.

Pay Range: $28 - $31

All job offers will bebased on a candidates skills and prior relevant experience applicabledegrees/certificationsas well as internal equity and market data.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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