Classroom and Event Support Specialist

The Cornell University College of Veterinary Medicine seeks a Classroom Support Specialist to join the Educational Support Services this role you will provide frontline support for classrooms conference rooms and event spaces ensuring audio visual presentation and lecture capture technologies operate seamlessly. You will troubleshoot technical issues provide user training support hybrid and online events and partner with faculty staff and event organizers to deliver high-quality educational experiences. The ideal candidate is a customer-focused technology professional who enjoys solving problems working collaboratively and helping others make effective use of instructional and event technologies.

The job responsibilities include but are not limited to:

• Providing AV support for classrooms conference rooms and event spaces to ensure reliable operation of teaching and presentation technologies.
• Troubleshooting and resolving AV web conferencing and classroom technology issues in real time with a customer-focused approach.
• Supporting setup execution and breakdown of hybrid in-person and virtual events including conferences educational programs and testing.
• Performing routine system checks preventative maintenance repairs and inventory management for AV equipment.
• Providing user training and guidance on instructional and collaborative technologies while partnering with IT and ESS staff to enhance teaching and learning environments.

Required Qualifications

• Associates degree and 2 years of experience in audiovisual technology instructional technology IT or a related field; or equivalent combination of education and experience.
• Demonstrated knowledge of audio visual technologies including projection systems cameras microphones audio processing and mixing equipment sound reinforcement lighting and presentation technologies.
• Experience supporting web conferencing and collaboration platforms such as Zoom Webex Microsoft Teams or similar technologies.
• Experience supporting lecture capture and educational technology platforms such as Panopto or comparable systems.
• Strong technical troubleshooting and problem-solving skills with the ability to remain calm under pressure and provide confident customer-focused support.
• Proficiency with Microsoft Office and other standard business software applications.
• Excellent interpersonal written and verbal communication skills with the ability to effectively collaborate with faculty staff students and external stakeholders.

Preferred Qualifications

• Experience working in higher education A/V support.

Important Details about the Position

• This is an onsite position located in Ithaca NY.
• We are unable to provide Visa sponsorship now or in the future for this position.
• Relocation assistance will not be provided for this position.

While the regular business hours are 8:00 am to 5:00 pm the specific schedule may change to meet the needs of the business requiring employees to work early mornings evenings weekends and University holidays and scheduled breaks.

The Following Documents are Required to be Submitted with your Application

• Resume
• Cover Letter

What We Offer:

Great benefits! Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability.

• 3 weeks of paid vacation
• 13 additional holiday days with 2 additional floating holidays to be used at your discretion

• An award-winning employer provided benefits program
  • Comprehensive health care options
  • Access to wellness programs
  • Employee discounts with local and national retail brands
  • Generous retirement contributions
  • Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program Tuition Aid for external education and Cornell Childrens Tuition Assistance program
• Follow this link for more information: are expected to meet all of the Cornell University Staff Skills for Success which are essential for individual and organizational success.

  Questions

  Gabriel Gonzalez -

  University Job Title:

  Instructional Tech Spec III

  Job Family:

  Information Technology

  Level:

  F

  Pay Rate Type:

  Salary

  Pay Range:

  $76354.00 - $88735.00

  Remote Option Availability:

  Onsite

  Company:

  Contract College

  Contact Name:

  Gabriel Gonzalez

  Contact Email:

  Job Titles and Pay Ranges:

  Non-Union Positions

  Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience

  • Education level to the extent education is relevant to the position

  • Unique applicable skills

  • Academic Discipline

  To learn more about Cornells non-union staff job titles and pay ranges see Career Navigator.

  Union Positions

  The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.

  Current Employees:

  If you currently work at Cornell University please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

  Online Submission Guidelines:

  Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by dragging and dropping them into the dropbox or by using the upload icon on the application page. For more detailed instructions on how to apply to a job at Cornell visit How We Hire on the HR website.

  Employment Assistance:

  For general questions about the position or the application process please contact the Recruiter listed in the job posting or email .

  If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process you are encouraged to contact Cornell Office of Civil Rights at voice or email at .

  Applicants that do not have internet access are encouraged to visit your local library or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment at the Ithaca campus by emailing .

  Notice to Applicants:

  Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

  EEO Statement:

  Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.

  Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. Wehire based on merit andencourage people from historically underrepresented and/or marginalized identities to with federal law Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.