Classified Technology Helpdesk Technology Department

TERMS OF EMPLOYMENT

Classified Salary Range

Benefits Available

Technology Helpdesk

8 hrs per day/260 days per year

Shift time is subject to building needs.

SUMMARY:

Under the direction of the Technology Director this position provides technical systems support to district end users including the installation maintenance and problem detection/resolution of hardware and software technology assets.

ESSENTIAL FUNCTIONS:

1. Provide technical support via telephone onsite and electronic (email remote/virtual) help desk support to district employees students and others as needed.
2. Install configure diagnose repair service and maintain desktop computer systems and peripherals for multiple hardware platforms (PC and MAC) including both hardware and software related issues.
3. Provide basic network connectivity support for Local Area Network (LAN) equipment.
4. Install configure and diagnose district printers (local and network).
5. Maintain inventory system of district technology assets based on building assignments including physical inventory verification as assigned by the Technology Director.
6. Sort inventory and store production and surplus technology equipment based on district policy.
7. Escalate higher level support issues to Level II and III Support Specialists for resolution.
8. Document all support related issues via help desk ticketing system for tracking and record keeping purposes.
9. Attend district and department level meetings including required training sessions.
10. Other duties as assigned by the Technology Director.

REQUIRED QUALIFICATIONS:

1. Associates degree in related technology field and or at least two (2) years work experience; high school diploma or equivalent required.
2. Knowledge of PC troubleshooting and repair for both Windows and Macintosh platforms.
3. Basic understanding of PC hardware peripherals and local area network operations.
4. Associate level industry certifications from CompTIA Microsoft and/or Cisco desired.
5. Ability to read and apply technical service-related information from various sources.
6. Possess aptitude to carry out oral and written directions from Technology Director and/or assigned technical lead.
7. Adjust to new assignments and variety of working conditions including effective task prioritization and independent task completion.
8. Proven ability to relate with staff coworkers and other end users regarding computer technology.
9. Prioritize and assign work orders/tickets/tasks resolve problems and anticipate tasks to be completed with minimum supervision and guidance.
10. Ability to work with a high degree of accuracy and attention to detail to meet deadlines during extremely critical times.
11. Must possess a valid Washington State drivers license and a good driving record.
12. Must furnish ones own transportation.
13. Must have excellent attendance.
14. Must be committed to on-going training for the maintenance of technical skills expected.
15. Other duties as assigned.

PHYSICAL REQUIREMENTS:

• Occasionally: sit lift and/or carry up to 65 lbs.
• Frequently: lift and/or carry up to 50 lbs; bend squat crawl climb reach above shoulder level and twist.
• Continuously: stand walk lift and/or carry up to 20 lbs.
• On a frequent basis will be required to use both left and right hands for repetitive action such as grasping pushing and pulling and fine manipulating.

TESTING REQUIREMENTS:

• Ability to successfully complete a skills assessment and/or practical demonstration if selected for interview