Claims Assistant, Cargo & Accident Claims, Road Transport US

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

Visit follow us onLinkedInandFacebook.

Location: USA - Lancaster Midpoint Dr

Division:Road Transport US
Job Posting Title: Claims Assistant Cargo & Accident Claims Road Transport US Cargo & Accident Claims Road Transport US
Time Type: Full Time

Summary

The Claims Assistant supports the administration and resolution of cargo and commercial motor vehicle accident claims. This role is responsible for claim intake documentation investigation support file management reporting and stakeholder communication to ensure claims are handled accurately efficiently and in compliance with company policies and insurance requirements. The ideal candidate is highly organized detail-oriented bilingual in English and Spanish and able to manage multiple priorities in a fast-paced transportation environment.

Key Responsibilities

• Assist with the intake setup tracking and administration of cargo and accident claims.
• Maintain complete and audit-ready claim files ensuring all required documentation is collected and organized.
• Coordinate with drivers customers carriers insurance partners repair facilities attorneys law enforcement and internal teams.
• Support investigations involving cargo loss damage shortages delays vehicle accidents property damage bodily injury and liability claims.
• Gather and review supporting documentation including BOLs PODs police reports driver statements photos repair estimates and insurance records.
• Track claim activity repair progress claim milestones and settlement status.
• Maintain claim logs databases and reports; analyze trends and support operational and safety improvements.
• Provide claim status updates and ensure timely follow-up on outstanding items.
• Translate verbal and written communications between English- and Spanish-speaking stakeholders as needed.
• Ensure compliance with company procedures insurance requirements confidentiality standards and reporting guidelines.
• Support after-hours accident response and special projects as required.

Required Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of experience in transportation claims insurance logistics fleet operations or a related field. Experience in a trucking transportation carrier or logistics environment.
• Bilingual in English and Spanish strongly preferred (read write and speak).
• Strong Microsoft Office skills particularly Excel.

Preferred Qualifications

• Associates Degree.
• Experience with cargo claims and commercial vehicle accident claims.
• Knowledge of FMCSA regulations.
• Experience working with insurance carriers third-party administrators transportation management systems (TMS) and claims management software.
• Familiarity with Bills of Lading Proofs of Delivery cargo liability and commercial auto insurance claims.

Key Skills

• Strong communication customer service and conflict resolution skills.
• Excellent organization attention to detail and recordkeeping abilities.
• Analytical and investigative mindset.
• Ability to manage multiple priorities and meet deadlines.
• Advanced Excel skills including formulas filters pivot tables and reporting.
• Ability to work independently and collaboratively while maintaining confidentiality and professionalism.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this role and reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position primarily requires prolonged sitting and frequent use of a computer telephone and standard office equipment. The employee may occasionally stand walk reach stoop kneel or crouch. The role may involve occasional lifting or moving of items up to 10 pounds. Specific vision abilities required include close vision distance vision and the ability to adjust focus. The employee must be able to maintain concentration and attention to detail for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. This position is primarily performed in an office or remote environment depending on business needs. The noise level is typically low to moderate. The role may involve regular interaction with internal and external stakeholders via phone email and other communication platforms. The position is rarely exposed to hazardous conditions. Occasional extended hours may be required based on business needs.

For this position the expected base pay range is $28.00 $29.00 hourly. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.