City Launcher

Title
Operations Clerk-I

Location
RO USA CA Sunnyvale W California Ave

Description
Title: City Launcher
Type: Part-Time Location: Sunnyvale CA

Role Overview
The City Launcher is responsible for building training and maintaining a high-quality workforce and customer experience within a defined region or hub.
This role is equal parts recruiter trainer and field operator.
You are the owner of onsite client quality in your market from first interview to ongoing performance in the field along with dedicated boots on the ground to support other in person initiatives (restaurant test orders restaurant sales conversations).
Each Launcher will own a specific region/hub and be accountable for all onsite support specialists operating within that area and client launch success and quality.

Key Responsibilities
1. Hiring & Onboarding Source interview and hire OSS for your assigned region Ensure candidates meet quality reliability and professionalism standards Own onboarding and ensure new OSS are set up for success from day one
2. Training & Enablement Conduct initial and ongoing training for OSS Reinforce standards for setup labeling and participant experience Ensure OSS understand operational playbooks and expectations
3. Field Quality & Performance Management Coordinate coverage and onsite experience for new customer launchers in your hub Conduct on-the-job evaluations of OSS during live shifts Provide direct feedback and coaching to improve performance Identify high performers and underperformers; take appropriate action
4. Market Development & Ad Hoc Operations Support local growth efforts including: Treat drop-offs for new customers Visiting prospective restaurant partners Test orders from restaurants to maintain quality standards Act as the on-the-ground representative of operations in your region
5. Ownership of Hub Performance Maintain a strong reliable OSS bench for your hub Ensure coverage quality and readiness for all shifts in your region Partner with Shift Leads and central ops to flag gaps or risks

What Good Looks
Like Great customer onsite experience and order quality in your hub Strong pipeline of high-quality OSS in your region New hires ramp quickly and perform at a high level Consistent execution quality across all shifts in your hub Clear visibility into OSS performance and gaps Local operations feel tight and well-managed

Qualifications
25 years in operations field management recruiting or training roles Strong people judgment can identify high vs.
low performers quickly Comfortable giving direct feedback and coaching in the field Highly organized and self-directed Willingness to be in the field regularly

Nice to Have
Experience in marketplace ops gig workforce management or hospitality Experience launching or scaling operations in a new market

Classification
TAC: Temporary Agency Worker

Remote Work Address
-
Remote Address Time Zone
-
Holiday Schedule
-
Work Schedule
-
Start Date
May 18 2026

End Date
Aug 29 2026

Intake Call Completion Date
T10:47:00.000

Workday Access - Posting
Yes

Requisition Reason
OriginalOpen Position

Market
CORP

Laptop
Yes

Job Posting SLA Classification
Professional

Job Posting Rejected by PMO
N/A

Job Posting Rejected
N/A

Requisition Process Type
Standard

Allow for Remote
No

Primary Hours
Standard Business Hours

Business Need
Increase in Workload