Child Support Services Agent
Job Location:
Raleigh, WV - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a Child Support Services Agent who is diligent and dedicated in ensuring our kids get the support they deserve.
This position provides comprehensive case management to parents in need of child support services working with parents and other agencies and/or government officials to locate parents for the purposes of establishing paternity (legal fatherhood) and cash and medical support obligations - enforcing monitoring and modifying the terms of the child support orders as County Child Support Officepartnerswith parents and custodians of minor children and other states and nations tosecure financial and medical support for families and children.
Weareseeking a highly organized dependable and customer-focused ChildSupport Services Agentto join our team.Thisrolerequires excellent analytical and problem-solving skillsalong with the ability to negotiate and resolve cases through administrativeand/or judicial processes in compliance with federal and state lawsregulations and program policy.
Child Support Services Agent responsibilities include:
Manages caseload of 500 cases
Performs investigative work of a sensitive and confidential nature for ChildSupport program purposes
Interviews and negotiates with program participants
Researches and verifies income assets and expense information
Prepares and presents case in Court including testifying as a witness asappropriate
Processes cases to establish modify or enforce child support orders
Resolves account discrepancies
Attains and maintains knowledge of and compliance with program policiesprocedures regulations governing the program
Performs all other related duties as assigned
Thepositionoffers a hybrid work schedulethree days in the office and two days workingfrom home each the training periodthenew employee is required to work in the office five days per week.
While thetraining period typically lasts 4-6 monthsthis requirement remains in place until the employee demonstrates the abilityto perform all essential job functions and meet established performanceexpectations. This position is subject to a one-year probationary period.
Note:Pre-employment professional reference checkswill be conducted; and an SBI fingerprint submission and state and nationalcriminal history check are required.A conviction record does notautomatically disqualify an applicant from employment unless otherwise requiredby state law. Each situation will be reviewed on a case-by-case County Social Services employees are required to actively support andparticipate in departmental emergency preparedness and response activitieswhich may include temporary changes in work responsibilities and hours.
Join#TeamWake and experience whyWake Countyisan awesome place to Live Work and Play! We offer a competitive benefitsand compensation package a hybrid (in office/remote) work schedule (uponcompletion of training) and a work environment that encourages staffengagement innovation and opportunities for personal and professionalgrowth.
The Wake County Department of Social Services team is grounded in a deep commitment to connection compassion and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges connect them with critical resources and promote long-term stability. We value insight innovation and a solutions-focused approach and we welcome those who are ready to contribute their expertise to meaningful community-centered work. Join us in making a lasting difference!
- Bachelors degree
- Two years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Child Support Program case management experience
- Corrections Probation/Parole Investigative experience
- Legal case management experience or Debt Collections case management experience
- Experience with ACTS NCFast OLV and MS Office Software
- Knowledge of Child Support Program related legal procedures judicial operations program policy laws and procedures
- Considerable knowledge of interview and investigative techniques and procedures
- Ability to analyze and evaluate case variables for the recommendation of appropriate actions as dictated by policy laws and rules governing the Child Support Program
- Ability to establish and maintain effective working relationships with program participants partner Agencies including but not limited to the offices of the Clerk of Court Magistrates District Attorney Sheriff other court officials and private attorneys
- Ability to learn and utilize the Automated Collections and Tracking System (ACTS) to carrying out the duties of the position within required time frames
- Ability to patiently and professionally assist demanding or emotional clientele
- Ability to provide customer focused services in a fast-paced work environment
- Ability to multi-task and produce quality work paying close attention to detail
- Highly organized with the ability to communicate clearly and concisely complicated and/or sensitive information
Location: WCOBRaleigh NC 27602 USA
Employment Type: Regular
Work Schedule: Mon. - Fri. 8:30 am-5:15 pm
Hiring Range: 26.82 - 32.79
Market Range: 26.82 - 38.76
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 10/28/2026
Consistently ranked high among the best places to live and work in America Wake County is the proud home to NC State University Research Triangle Park and the two-time Stanley Cup Champion Carolina Hurricanes winners in 2006 and 2026. In addition to being Wake Countys seat of government Raleigh is also the center of state government with the Capitol Building legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents Wake County is North Carolinas most populous county. Entertainment recreation and art and culture abound with the North Carolina Museum of Art JC Raulston Arboretum and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026 the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government enjoying a AAA bond rating. The Countys FY2027 General Fund budget is approximately $2.28 billion and the County has more than 5000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year US News & World Report ranked Raleigh #5 on its list of Best Places to Live and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.
Position may require a background check that may include: criminal credit motor vehicle education and sexual offender registry or others based on job requirements. Unless required by state law a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
In the event of an emergency as determined by the County Manager or designee participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties work hours and/or work location in preparation for during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Required Experience:
Unclear Seniority
