Chief Operations Officer FT – 6840

OMB NO: 1625-0120

Expiration Date: 05/31/2029

Announcement: 6840

Opening Date: 21 July 2026 Pay Plan/Series/Pay Band: NF

Closing Date: Until Filled Work Schedule: Full Time

Position: Chief Operating Officer Salary: Negotiable

Who May Apply: All Sources Location: Chesapeake VA - HQ

DUTIES:

Serves as the senior executive responsible for the operational performance strategic execution growth initiatives and financial results of the Coast Guard Exchange System (CGX). Oversees 63 CGX stores 12 gas stations 25 micromarts and all associated retail service concessionaire and ecommerce operations with annual sales exceeding $250M. Provides executive leadership for retail operations merchandising services supply chain facilities store planning advertising digital commerce social media and customer experience functions to achieve organizational objectives and support the Coast Guard mission.

Reports directly to the Executive Director/Executive Officer and serves as a key member of the Coast Guard Community Services Command (CSC) Executive Leadership Team. Provides strategic leadership operational oversight and enterprise-wide decision support. Independently plans business objectives strategies and organizational responsibilities to achieve CGX and CSC mission objectives. Advises the Commanding Officer of CSC on significant operational plans programs opportunities risks and emerging issues.

Leads development and execution of the CGX strategic plan and long-range business roadmap. Directs the organizations omnichannel retail strategy integrating physical stores ecommerce fulfillment customer engagement digital marketing and social media to enhance customer experience and drive profitable growth. Ensures alignment of all operational and strategic initiatives with CSC objectives and future organizational requirements.

Directs and coordinates system-wide operations of merchandising store operations facilities distribution and service business groups. Oversees direct-run and contracted service businesses including barber shops vending concessions and other revenue-generating operations. Establishes required levels of patron service; sets sales expense profit and customer experience goals; and ensures compliance with CGX and higher authority policies. Reviews operational performance identifies deficiencies and initiates corrective actions as necessary.

Develops short and long-term business goals strategies and objectives. Establishes operating budgets financial targets and performance standards. Utilizes data analytics business intelligence and performance metrics to drive decision-making improve operational effectiveness and maximize financial performance. Conducts economic analysis of new and ongoing programs to ensure alignment with CGX financial objectives.

Plans and establishes systems to monitor and control inventory levels supply chain performance and operating expenses. Monitors CGX inventories and initiates actions to optimize inventory productivity and supply chain management. Ensures effective coordination between headquarters functions and field operations to achieve organizational goals.

Leads the development and execution of enterprise-wide retail operations strategies that support organizational growth financial performance customer satisfaction and operational excellence. Provides oversight and direction through the Director of Stores ensuring alignment of policies processes performance expectations talent development and succession planning with the organizations strategic objectives.

Develops and implements store-level customer service policies and programs. Establishes and champions a customer-centric culture that delivers exceptional experiences across all physical and digital touchpoints. Ensures customer service excellence at all organizational levels both internally and externally.

Monitors and benchmarks commercial retail and service industry practices trends technologies and competitive conditions. Evaluates local demographic changes command realignments base closures and other factors impacting CGX operations. Identifies and initiates timely actions to maximize business opportunities including new direct-run or contracted businesses revised operating policies organizational changes and alternative revenue streams.

Initiates and coordinates store construction renovation and store planning projects. Develops and implements retail and service management information systems in coordination with appropriate CGX divisions. Ensures merchandising marketing visual presentation signing and fixture programs align with organizational objectives and customer expectations. Ensures programmed fixture and equipment upgrade programs are developed and executed.

Develops and maintains extensive professional relationships with senior corporate executives in the commercial retail and service industries as well as with military resale agencies. Represents CGX in external engagements to enhance the systems image and strengthen relationships with elected officials higher authority patrons associates vendors and the public.

Travels to field activities to assess operations monitor performance and provide guidance and assistance. Establishes a climate of customer service satisfaction and operational excellence throughout the organization. Provides leadership in the development and implementation of policies designed to foster equal employment opportunity across CGX.

Performs other related duties as assigned.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education.Please see additional information on how your application is evaluated.

QUALIFICATIONS REQUIRED:

Minimum:

1. Bachelors degree in a related field from an accredited university or college or equivalent combination of education and experience or work experience which includes performing most or all the duties described above may be substituted for college degree.

2. 15 years of progressively responsible retail leadership experience including at least five years in a senior executive role with direct accountability for multi-unit operations merchandising supply chain financial performance and organizational leadership.

3. Demonstrated expertise in retail operations merchandising inventory and supply chain management financial performance management omnichannel retailing and customer experience strategies with strong understanding of supporting business functions including technology finance human resources and marketing.

Preferred (in addition to the minimum):

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

By choosing to work for the Coast Guard Community Services Command you will enjoy one of the best benefit packages available anywhere.Benefit offerings are subject to applicable worker categories (Full-time Part-time Intermittent) location position and length of time in service.

OTHER ESSENTIAL INFORMATION:

HOW TO APPLY

Additional Information on how you will be evaluated:

Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaidwork such as volunteer service through National Service programs (e.g. professional philanthropic religious community student social committee sports or internships). Volunteer work can help develop essential skills competencies and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore we strongly encourage you to provide clear specific and detailed descriptions of your experience.

You MUSTsubmit a resume or any other written format in English of your choice. It is recommendedthe resume clearly identifies: (1) The announcement number title and pay band of the job you are applying for and (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series title and dates held (if applicable); a statement requiring proof of veterans preference by means of DD 214; education; and relevant work experience including start/end dates supervisors name and phone number salary and title series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You shouldalso include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

Outside Candidates: To apply please visit our website at and click on Careers at bottom of the page. Internal Candidates:Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:

Chief Operations Officer FT 6840

Chesapeake VA US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race color religion sexual orientation national origin age disability or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code SectionsExecutive Order 9397 and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicants education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary however failure to disclose the requested information may result in an applicant not receiving consideration for a position inwhich the information is needed.

Paperwork Reduction Act Statement:An agency may not conduct or sponsor an information collection and a person is not required to respond to thisinformation unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimateyou can write to U.S. Coast Guard Community Services Command 510 Independence Parkway Suite 500 Chesapeake VA 23320.

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