Chief of Staff (California Based)

About COVU

COVU is the AI-native risk infrastructure platform transforming how insurance is distributed managed and embedded into customer experiences. Weve raised over $30M acquired multiple agencies and are now scaling a next-generation platform that combines smart automation human expertise and seamless integration into the risk value chain.

Were moving fastand were looking for a Chief of Staff to operate at the center of it all.

The Role

As Chief of Staff youll work directly with the CEO and COO helping bridge customer experience operations and product. This role is ideal for someone whos obsessed with optimizing customer experience and operational efficiency and who uses data to drive execution and uncover insights. Your north star is helping our AI-native service model operate at scale with excellence precision and empathy.

You will serve as a high-trust operator with increasing visibility and impactowning key cross-functional initiatives and becoming a strategic extension of our executive office. Over time this role is intended to evolve into a senior operating role with company-wide scope.

What Youll Do

• Drive initiatives to improve and scale customer experience ensuring satisfaction retention and operational excellence
  
• Identify and solve process inefficiencies across service delivery onboarding and support
  
• Use data dashboards and analysis to prioritize initiatives improve workflows and align operational and product roadmaps
  
• Partner with the CEO and COO to ensure strategic initiatives are tracked staffed and executed
  
• Bridge product operations and customer success to align efforts around customer outcomes
  
• Manage internal planning cycles meeting cadences and cross-departmental communication
  
• Prepare strategic briefings and reports for internal and external stakeholders
  
  

You Might Be a Fit If You:

• Have 510 years of professional experience ideally with time spent in high-growth startups or fast-paced operating environments
  
• Are a former founder or early-stage operator whos built systems teams or products from scratch
  
• Have insurance experienceespecially in P&C agency operations or insurtech (massive plus)
  
• Have a strong data orientationexperience working with data engineering analytics or ops/product data is a big plus
  
• Are deeply passionate about customer experience and process optimization
  
• Thrive at the intersection of product people and systems
  
• Are a strong communicator project manager and systems thinker
  
• Are comfortable working closely with execs and gaining visibility across the org
  
  

The Kind of Person Who Thrives Here:

• Builders DNA You roll up your sleeves and own results
  
• Fast Learner Youre constantly absorbing and applying new concepts
  
• Strategic & Tactical You zoom in and out with ease
  
• EQ Grit You build trust quickly manage change gracefully and persist through complexity
  
  

Compensation

• Competitive salary
  
• Early-stage equity package
  
• Health wellness and growth benefits
  
• Career path toward senior operating roles (COO GM etc.)
  
  

Location

• California-based required (Los Angeles preferred)
  
  

Our Values at COVU

At COVU values arent posters on a wallthey are the operating system of how we work. We believe the right team aligned around a shared set of principles can build something extraordinary. As Chief of Staff youll be expected to lead and embody these values every day:

• Trust & Impeccable Agreements We honor our word communicate transparently and take accountability.
  
• Entrepreneurship & Ownership Everyone here is a builder. We take initiative and act like owners not employees.
  
• Beyond Expectations We dont settle for good enough. We aim to wow customers and teammates alike.
  
• Urgency & Adaptability We move fast learn faster and adapt as needed to win.
  
• Customer Obsession We exist to manage peoples riskand that starts with empathy feedback and execution.
  
  

We want people who will protect and extend these values not just align with them. If this sounds like how you already operate youll thrive here.

Why This Role

Youll sit at the heart of COVUs mission to blend human touch and AI at scale. If you want to optimize customer outcomes leverage data and streamline operations all while growing into a senior operatorthis is your launchpad.

Required Experience:

Senior IC