Chief External Relations Officer

Enterprise OverviewAbout NCCIWith a 100 year legacy of service the National Council on Compensation Insurance (NCCI) is the nations premier source for workers compensation data insights and solutions. NCCIs core mission is to foster the health of the workers compensation system operating as a licensed rating advisory and statistical a trusted source of comprehensive data and analysis NCCI helps inform decision-making for the workers compensation industry. We leverage our depth of expertise and thought leadership to analyze workplace trends and deliver actionable insights to industry stakeholders. Key areas of focus include ensuring loss cost adequacy conducting objective reform analysis supporting self-funded residual markets and maintaining exceptional data timeliness and is a member-owned and financially sound organization operating on a not-for-profit basis. Our performance is evaluated based on the tangible and intangible benefits we deliver to our stakeholders. We work strategically to bring value to the system modernize and streamline solutions help our stakeholders understand the current and future trends impacting workers compensation and support overall industry culture is one of dedication depth of expertise respect and integrity accountability and quality. Employees and leaders foster an environment where collaboration and innovation are expected and supported. We have been named a Best in Class Employer by Gallaghers Benefits Strategy and Benchmarking several years in a row and have received multiple forms of recognition for organization industry and community workforce consists of over 800 employees with the majority located near the companys headquarters in Boca Raton Florida. This position will be based in Boca Raton with the majority of time onsite and some flexibility for periodic remote SummaryThe Chief External Relations Officer is a member of NCCIs Executive Team and contributes broadly to the strategic direction operating effectiveness and long-term success of the organization. This leader helps shape both what NCCI delivers to the workers compensation system and how NCCI operates to deliver greater value strengthen execution and adapt to changing stakeholder LeadershipThe Chief External Relations Officer provides executive leadership for both the Regulatory Division and Customer Operations Division. The role is stakeholder focused and strengthens alignment across NCCIs regulatory industry carrier bureau residual market and other customer-facing activities while preserving the distinct expertise responsibilities and accountabilities of each Strategy & EngagementA core responsibility of the role is to develop and lead an integrated stakeholder engagement strategy. This includes ensuring NCCI has a comprehensive view of its relationships with regulators carriers agents and brokers independent bureaus legislators industry associations insureds and other participants in the workers compensation system. The role ensures external perspectives market intelligence and stakeholder insights are understood shared and used to inform NCCIs strategy priorities services operations and value ScopeSpecific areas of responsibility include state regulatory and department of labor relations legislative and government affairs WCIO and bureau relations residual market operations affiliate / carrier services as well as key customer-facing production areas including customer service assigned risk experience rating ownership rulings and related stakeholder-facing functions. The role also provides executive leadership for key stakeholder forums and events including NCCIs Annual Insights Symposium and Residual Market Leadership ExpectationsThe Chief External Relations Officer works through experienced leaders with deep subject matter expertise and strong stakeholder relationships. The role is accountable for creating clarity alignment and accountability across the portfolio; developing leaders and teams; managing expenses and resources effectively; supporting appropriate revenue opportunities; and ensuring strong operational in this role requires an enterprise-minded executive who can build trust lead through influence connect work across functions surface and resolve enterprise issues and help NCCI continue to evolve its role and value in the workers compensation ResponsibilitiesExecutive & Enterprise LeadershipServe as an active member of the Executive Team contributing to NCCIs enterprise strategy priorities operating model culture and with the President and CEO and Executive Team members on matters affecting carriers regulators independent bureaus agents and brokers legislators industry groups insureds and other Regulatory & Government RelationsDevelop and lead an integrated carrier and other stakeholder engagement strategy that strengthens relationships reinforces NCCIs value and defines market intelligence to inform enterprise strategy and investment and strengthen NCCIs credibility neutrality and trust with regulators and other public-sector stakeholders including departments of insurance departments of labor legislatures federal offices NAIC IAIABC NCOIL NCSL and other regulatory and policy achievement of NCCIs annual rate and loss cost filing objectives by ensuring strong coordination among regulatory relations state actuaries legal and other internal with Legal and other internal stakeholders on state and national examinations of NCCI including examination coordination response recommendations and Operations & Residual Market LeadershipProvide executive leadership for residual market operations including Pool and Plan Administration assigned risk application processing and related executive leadership for customer-facing operations including experience rating production ownership rulings customer service center operations and related & Bureau RelationsOversee relationships and coordination with independent bureaus WCIO industry trade associations and relevant coalitions that support the health and effectiveness of the workers compensation Excellence & ResourcesOversee area-focused strategies operating plans project implementations technology needs service agreements and internal/external interfaces in partnership with Information Technology and other enterprise expenses resources service quality revenue opportunities and operational performance with discipline and a focus on long-term enterprise LeadershipBuild and develop strong leaders and teams fostering a culture of performance accountability agility trust collaboration and stakeholder BackgroundIndustry ExperienceExtensive background in the insurance industry with more than 20 years of experience demonstrating a deep understanding of industry dynamics trends and track record working for a carrier or supporting carriers as customers and managing senior executive-level relationships within the insurance understanding of the property and casualty insurance industry with workers compensation experience strongly preferred. Broad experience preferred in enterprise financials operations organizational/talent management and regulatory ExperienceProven expertise in leadership across multiple functions along with depth in leading functional teams specializing in external stakeholder experience or meaningful exposure to insurance regulation public policy legislative processes and government interacting in depth with a board of directors either as a member of management or as a board member; able to effectively engage with and influence board-level decision & CredentialsBachelors degree required in business or related area; advanced degree and/or relevant certifications or similar industry designation RequirementBoca Raton area -based or willing to relocate to the Boca Raton area to support frequent in-person Skills & AttributesEnterprise LeadershipEnterprise-minded executive with the ability to contribute beyond functional to serve as a broader enterprise succession Influence & CredibilityStrong relationship orientation and credibility with regulators carriers agents and brokers bureaus legislators trade associations and internal serving as a visible representative of & Operational CapabilityAbility to balance regulatory credibility customer responsiveness operational execution and strategic thinker with strong operational discipline business judgment and attention to -aware and prepared to identify and implement practical use cases that improve efficiency stakeholder experience and organizational & CollaborationStrong collaboration and communication skills with the ability to work across divisions and lead through astute with sound judgment and the ability to navigate complex stakeholder DevelopmentDemonstrated ability to develop leaders mentor talent build effective teams and create clarity and : Marie Granning Talent Acquisition DirectorEmail: