Chevrolet Service Advisor

Heres to those who think differently. The ones who think that a car dealerships first priority should be the guest. Such a candid idea could only come from Ourisman. Because were forward thinking just like the communities we serve. Individuals who wont be constrained by how things have always been done but instead strive to do things how they could be done and how they should be done. It is a philosophy we have infused into every fabric of our dealerships from the bottom up in every department and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

As a Chevrolet Service Advisor youll be the key connection between guests and the service team-making sure every concern is understood documented and resolved with clarity and care.

Key responsibilities include:
- Welcome customers listen to concerns and confirm service needs
- Set appointments and open/communicate repair orders to technicians
- Explain recommended maintenance/repairs in straightforward terms
- Provide accurate estimates and secure authorization before work begins
- Share progress updates and revised completion times when needed
- Keep thorough records of customer interactions services and parts
- Support service sales while protecting a high CSI standard

What We Look For:
- Prior service advisor/ASM experience preferred (automotive)
- Strong customer service sales and organizational skills
- Comfortable in a fast-paced environment
- Reynolds & Reynolds and Xtime experience a plus
- Valid drivers license

Your day starts by reviewing the appointment board and preparing for arriving guests. Youll move between the drive and your workstation-checking in customers translating their concerns into clear notes and keeping the flow moving as the shop fills up. Throughout the day youll balance quick questions phone calls and updates making sure customers understand whats happening and what it may cost before anything changes. As work progresses youll touch base with technicians adjust timelines when needed and close out repair orders with accurate documentation so customers leave informed and taken care of.

- Medical dental and vision coverage
- 401(k)
- Life insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Competitive salary
- Paid Time Off (PTO)

Required Experience:

Unclear Seniority