Change Manager

ABOUT US

At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions

OVERVIEW

As a member of the Change Enablement team within the Technology & Operations Project Management Office (PMO) the Change Manager is a trusted partner who ensures technology and operational initiatives succeed by keeping the end-user experience at the center of every decision. You will assess change impact design adoption strategies and connect delivery teams with the people who will utilize the technology that is being implemented. At HUB we pair Change Management methodology with a deep focus on the user experience ensuring that every initiative lands with clarity purpose and measurable impact.

In this role you will work across HUBs enterprise technology programs lines of business and operational teams to translate projects and initiatives into clear compelling change journeys that drive measurable adoption and minimize disruption.

WHAT YOULL DO

Change Readiness

• Create comprehensive change impact assessments that evaluate how initiatives affect roles workflows processes and systems across HUBs diverse geography and business units
• Map stakeholder groups and design engagement strategies tailored to different audiences
• Partner with Product Owners Project Managers and Business Leaders to integrate change insights into delivery planning and risk mitigation
• Identify readiness gaps early and recommend interventions that keep projects on track
• Participate in multiple concurrent change initiatives across different business units geographies or functional areas

User-Centered Change Design

• Champion the voice of the end user by anticipating and understanding their needs
• Translate user sentiment into actionable improvements in messaging and support plans
• Design change journeys that tell a clear story about the why behind the change and create meaningful engagement opportunities at every stage
• Ensure change approaches reflect how HUB employees actually work not how we assume they work
• Leverage change champions Chief Operating Officers (COOs) and end users to deliver a user-centric approach to change management

Enablement & Adoption

• Develop communication and enablement plans in partnership with Project Management and stakeholders
• Determine the right channels and touchpoints for each stakeholder group
• Create and deliver content that informs engages activates and supports employees through transitions
• Serve as a change champion for technology programs across the organization
• Monitor adoption metrics and participate in retrospectives to continuously refine change strategies

Cross-Functional Collaboration

• Participate actively and vocally in project meetings to stay aligned with delivery timelines scope changes and emerging risks and to provide updates to the team
• Identify and leverage specialized expertise from Technology Business Partners Internal Communications and/or other teams as needed to support adoption success
• Serve as the liaison between the Change Enablement team and delivery teams (e.g. Technology Project Management Service Management Operations etc.)
• Using an integrated planning approach advise leaders on change risk timing and mitigation strategies based on impact assessments and user feedback to help minimize change fatigue when possible
• Contribute to the evolution of HUBs change management methodologies templates and toolkits with a user-first lens

WHAT YOU BRING

Required

• 3-5 years of change management or organizational development experience in a large matrixed organization supporting enterprise technology or digital transformation
• Proven ability to conduct change impact assessments and translate findings into strategic recommendations and executable change plans
• Experience gathering and applying user insights to influence project decisions and improve outcomes
• Excellent storytelling and communication skillsyou know how to simplify complexity and make change feel relevant and achievable
• Experience presenting to all levels of the organization
• Familiarity with change frameworks such as Prosci ADKAR Agile Change or Design Thinking
• Collaborative mindsetyou build trust across teams thrive in ambiguity and balance strategic thinking with practical execution
• Self-motivated and resourcefulyou take ownership anticipate needs and dont wait to be told what to do
• Innovation mindset you bring curiosity of how AI and innovation can support and provide efficiency to our roles
• Proven ability to independently manage multiple projects balancing priorities timelines and deliverables
• Expertise in MS Office including PowerPoint Excel Word and SharePoint

Preferred

• General knowledge of insurance brokerage operations (commercial lines personal lines or employee benefits)
• Change management certifications (Prosci CCMP) or UX credentials
• Hands-on experience with tools such as Cerkl ServiceNow and Workday

Travel required: up to 10% travel

WHY THIS ROLE MATTERS AT HUB

HUB is in the middle of a transformationscaling AI modernizing systems and evolving how we serve clients. Change management isnt a nice-to-have; its what determines whether these investments actually deliver value. Youll join the Change Enablement team within the Technology & Operations department thats building the muscle HUB needs to adopt change faster smarter and with less disruption.

If you care about making technology work for people (not the other way around) this role is for you.

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you joinHUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

The expected salary range for this position is $ 100000 to $110000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HAS and 401(k) accounts paid-time-off benefits such as vacation sick personal floating holidays and company addition eligible annual bonuses equity and commissions may be available for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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