Change Management Specialist
Ontario, CA - USA
Job Summary
Work Mode: Hybrid 3 days/week onsite
Type: Full-time / Contract
Key Requirements
- 8 years of IT Service Management / Change Management experience.
- Strong ServiceNow Change Management expertise.
- Experience with CAB Change Enablement Change Calendar and Change Governance.
- Strong knowledge of CMDB CSDM CI relationships and ITSM processes.
- Experience with ServiceNow Performance Analytics dashboards workflows and reporting.
- Strong ITIL knowledge; ITIL 4 Foundation required.
- Experience with Incident & Problem Management integration.
- Knowledge of DevOps/CI-CD change management and automation.
- Strong analytical communication stakeholder management and leadership skills.
- Financial services/banking experience is preferred.
- ServiceNow CSA/CIS-ITSM certification is a plus.
- Change automation / AI automation
- ServiceNow ITSM
- Risk and impact assessment
- Change-related KPI reporting
- Releasing audit-ready change records
Flexible work from home options available.
Required Experience:
IC
About Company
Benefits: 401(k) 401(k) matching Bonus based on performance Paid time off Hiring on Behalf of a client - Location: Onsite, Hartford, CT Shifts: 8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST P4P: performance rated bonuses paid out on a quarterly basis Annu ... View more