Change Management III

• Drive successful adoption of new technologies workflows tools and policies by designing and executing change management strategies that maximize user engagement
• Support change initiatives by conducting assessment of current-state user workflows practices and policy compliance; change impacts; and implementation activities
• As needed partner with IT product and project management teams to align technical implementation timelines with change readiness milestones
• Assist with stakeholder analysis impact assessments and implementation planning by gathering information documenting findings and supporting recommendations
• Lead interviews focus groups and change-related discussions to capture stakeholder input and support engagement efforts
• Define and track change metrics and support monitoring of progress and adoption
• Lead change management assessments and support the development of change management strategies drawing on structured change methodologies (e.g. ADKAR) to guide transformation initiatives
• Independently coordinate change management activities within the broader project plan and support efforts to assess and promote user readiness
• As needed support organizational design activities including documenting roles responsibilities and process changes
• Develop and maintain change-related deliverables such as communication plans roadmaps training materials and resistance management tools under guidance from project leadership
• Track and report project tasks risks issues and action items in accordance with the project management process
• Escalate issues and risks appropriately by following established project governance and leadership guidance
• Collaborate effectively with project team members to support delivery objectives and shared accountability
• Apply strong interpersonal and communication skills to adapt to evolving client needs and support a team-based delivery environment

• Bachelors degree from an accredited institution
• Minimum of eight (8) years of relevant experience supporting change management activities for federal clients with a strong preference for federal healthcare environments
• Experience with self-directed high-visibility initiatives that require engagement across stakeholder groups and executive-level briefing
• Experience supporting technology or digital transformation projects
• Produce and support executive-level written and verbal communications including briefings presentations and structured documentation
• Strong analytical skills to define collect and analyze data draw sound conclusions and support informed decision-making
• Experienced with the development and maintenance of project plans budgets resource plans and risk management artifacts
• Proficient in Microsoft Office 365 applications including Word Excel PowerPoint and SharePoint to support project execution and deliverables
• Work effectively both independently and within team-based project environments
• Ability to work in the U.S. indefinitely without sponsorship
• Ability to obtain a public trust

Compensation & Benefits

PFS offers a benefits package that may include health dental and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their moreabout PFS Benefits.

The posted salary range is the companys good-faith estimate for this role. PFS benefits and compensation are determined by various factors including but not limited to location; the individuals particular combination of education knowledge skills competencies and experience; as well as contract and organizational requirements.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex parental status national origin age disability genetic information political affiliation military service or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process please contact us at Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health Safety and Compliance

This position may be subject to clientspecific or governmentmandated vaccination health or safety requirements which may change over time.

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