Change Management Analyst (Telecom)

MatchPoint is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Position: Change Management Analyst (Telecom)

Location: Los Angeles CA US

Duration: 12 Months

Rate: $55/hr on W2

Key Responsibilities

• Create manage and track Change Requests (CRQs) for telecom infrastructure projects and operational activities.
• Coordinate change activities with Telecom Engineering teams supporting:
  • Microwave communications systems
  • Land Mobile Radio (LMR) systems
  • Private LTE (pLTE) networks
  • Fiber optic networks
  • WAN/LAN connectivity
  • Network routing and switching infrastructure
  • Utility operational communications systems
• Facilitate change review meetings and ensure appropriate stakeholder participation and approvals.
• Review proposed changes for completeness business impact risk implementation plans testing requirements and rollback procedures.
• Maintain change schedules and coordinate implementation windows to minimize operational risk and service disruptions.
• Track change execution and ensure all required documentation is completed and archived.
• Monitor change management metrics KPIs and compliance reporting.
• Support outage coordination maintenance activities and emergency change processes when required.
• Partner with Telecom Engineering Operations Cybersecurity and Project teams to ensure changes align with utility operational requirements.
• Identify opportunities to improve change management processes governance and documentation standards.
• Support audits and compliance activities related to change management controls and operational procedures.

Required Qualifications

• Bachelors degree in Information Technology Telecommunications Engineering Business or related field; equivalent experience may be considered.
• 3 years of experience in Change Management IT Operations Network Operations Telecommunications or related technical environments.
• Experience creating and managing Change Requests (CRQs) within a formal change management process.
• Experience coordinating technical changes across multiple teams and stakeholders.
• Strong understanding of telecommunications infrastructure and networking concepts.
• Experience working with ticketing and change management platforms such as ServiceNow or similar ITSM tools.
• Strong organizational communication and documentation skills.
• Ability to manage multiple priorities in a fast-paced operational environment.

Preferred Qualifications

• Experience supporting utility energy telecommunications or critical infrastructure organizations.
• Familiarity with telecom technologies including microwave radio systems fiber networks IP/MPLS routing and switching and private LTE networks.
• Knowledge of ITIL Change Management processes and best practices.
• Experience supporting operational technology (OT) or mission-critical communications environments.
• ITIL Foundation certification or equivalent.

Desired Skills

• Change Management
• ServiceNow Change Management
• CRQ Creation and Coordination
• Telecom Operations
• Microwave Networks
• Radio Communications Systems
• Fiber Optic Networks
• Private LTE (pLTE)
• Network Connectivity
• Stakeholder Management
• Risk Assessment
• Technical Documentation
• Scheduling and Coordination
• Process Improvement
• Utility Operations Support

Typical Projects Supported

• Microwave network upgrades and expansions
• Radio system replacements and enhancements
• Private LTE network deployments
• Fiber backbone upgrades
• Telecom equipment refreshes
• Network connectivity migrations
• Telecom cybersecurity remediation activities
• Substation communications upgrades

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.