Centralized Staffing & Scheduling Manager Resource Optimization Center St. Rita's Medical Center

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Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

The Manager of Centralized Staffing & Scheduling is responsible for the daily

operations of the staffing and scheduling department as part of the Resource

Optimization Centers (ROC) at the market level. Ensures optimal utilization of

personnel by coordinating surgical schedules with physician availability patient

needs and operating room capacity while managing staff assignments and

addressing scheduling conflicts to maintain smooth surgical operations.

Essential Job Functions

Manage the daily operations of the scheduling and staffing department. Select hire train and coordinate staff review employee performance and apply organizational work standards to daily operations.

Coordinate the daily activities of the team to ensure required work is

appropriately prioritized and resourced.

Serve as an escalation point for exceptions and issues; coordinate with scheduling operations and leadership on scheduling issues and workflow changes. May assist scheduling staff with complex and disgruntled patient situations investigating scheduling or template variances and managing urgent or emergent situations.

Recommend develop and implement workflow and process changes focusing on continuous process improvement and waste elimination. Support staff in the implementation of changes; monitor and analyze the impact of change.

Communicates with physicians nurses administrators and other departments to coordinate needs of the scheduling department and address potential conflicts.

Track key metrics such as surgical case volume cancellation rates and staff

utilization to identify areas of improvement.

Provides reports as needed to the office manager. Follows the scheduling policy and utilizes troubleshooting skills to resolve patient scheduling issues/ conflicts. Ensures others are in alignment with following established process and procedures.

Education:

Associates degree in Business Data Management or Related Field (preferred)

Work Experience:

3 years of experience with staffing/ scheduling software in a 24/7 healthcare setting (required)

EPIC Electronic Health Record (preferred)

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .