Central Scheduler II
Job Location:
Chesapeake, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Summary
The Central Scheduler II is responsible for scheduling and registering outpatient diagnostic testing and/or surgery/endoscopy procedures supporting the general operation of the department and remaining flexible at all times. Customer service is an essential element of the position as the employee will be responsible for assisting physicians patients visitors and hospital staff with their needs as they relate to the functions of the department.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices
Effectively interview patients and collect demographic information in a timely manner
Advise patients per protocol on outpatient testing preparation which involves detailed knowledge of procedures and tests
Ensure compliance with government regulations in reference to healthcare billing the Health Insurance Portability and Accountability Act (HIPPA) and Patient Access department policies and procedures
Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow
Schedule more complex procedures which require coordination with the responsible ancillary department
Use effective time management skills to ensure a positive experience for patients and physician offices
Interpret physician orders and schedule proper diagnostic testing in the appropriate software system
Effectively coordinate multiple tests/procedures with the appropriate staff and resources
Demonstrate knowledge of ICD coding requirements
Demonstrate proper use of appropriate software for medical necessity checking and be able to explain ABN/Letter of Understanding to customers
Have a basic understanding of various insurances and their requirements; stay abreast of changes
Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate
Understand and use the department computer system in an effective and proficient manner
Actively participate in service recovery and customer service activities to ensure a superior customer contact
Adhere to CRMCs confidentiality policy for all information related to patients family and friends hospital employees physicians and clients
Maintain effective interdepartmental communication
Meet departmental/unit metrics for productivity which are set annually
Support departmental initiatives and goals as defined annually
Attend required hospital-wide orientations meetings and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Supervisory Responsibilities
Reports to: Manager Central Scheduling Supervises: None
Responsibilities: Not applicable
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: Associates degree or enrollment in a healthcare program i.e. Health Information Technology Medical Assistant etc.
Experience: 3 years experience as an Administrative Assistant Medical Secretary or Scheduler. Experience in an acute care setting is preferred. Applicant must have a strong working knowledge of medical terminology and ancillary testing. Strong computer skills in a Windows PC environment is required; must be able to operate/utilize fax machine copy machines scanner and Windows-based computer functions.
Certificates Licenses Registrations
Certification as Medical Assistant Nursing Assistant Emergency Medical Technician Licensed Practical Nurse or Paramedic is recommended but not required; will consider other certifications recognized by national associations. Applicant is required to obtain a HFMA NAHAM or AAHAM certification within 24 months of employment.
About Company
Chesapeake Regional Healthcare is a health system laser-focused on innovation, known for making medical history in the region and providing patients with truly personal care. Its hospital, Chesapeake Regional Medical Center, is the only independent, community-based acute care hospital ... View more
