Center Manager (Hudson)

About Us

Greenbrook Medical is building the new standard in primary care.

We deliver high-touch relationship-based care through neighborhood clinics grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients strong care coordination and a personalized approach that improves outcomes while lowering total cost of care.

We take full accountability for patient outcomes and overall cost of care aligning clinical excellence with disciplined execution. That commitment shows up in our results including a patient Net Promoter Score of 90 compared to 32 for typical healthcare organizations.

Rooted in Tampa Bay and partnered with Tampa General Hospital we are entering an exciting phase of growth. Backed by strong unit economics experienced operators and a proven playbook we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care better coordination and better outcomes for seniors.

About the Role

As a Center Manager youll run the day-to-day operations of one of our clinics and lead the team that makes the patient experience exceptional.

Youll manage and coach a team of 38 Medical Assistants partner closely with physicians keep the clinic running smoothly and turn data into action. From staffing and scheduling to patient concerns compliance supplies and performance youll own the details that make a great clinic work.

This is a hands-on leadership role for someone who is organized resourceful and energized by peopleand who knows that great healthcare starts with a great team.

Location: Hudson Clinic

This position may require some local travel to assist in covering other centers team meetings and training Medical Assistants.

Office Hours: Monday through Friday 8am - 5pm

What Youll Do

Lead the team

• Lead coach and develop a team of 38 Medical Assistants.
• Manage staffing scheduling delegation timesheets and performance.
• Create a culture of accountability teamwork and continuous improvement.
• Partner closely with physicians and cross-functional teams to keep the clinic running at its best.

Run the clinic

• Own day-to-day clinic operations including patient service facilities supplies technology and office readiness.
• Manage inventory purchasing and office expenditures.
• Ensure the clinic is prepared for regulatory and compliance visits.
• Follow and reinforce company policies procedures HIPAA requirements and technology protocols.

Improve the patient experience

• Oversee the new-patient experience from office tours and paperwork to patient portal registration and referrals.
• Respond to and resolve patient and caregiver concerns with empathy and urgency.
• Identify opportunities to improve the patient experience reduce cancellations and strengthen clinic performance.

Use data to drive action

• Monitor clinic KPIs and performance reports including patient panels utilization quality measures STARS/HEDIS P&L and budget.
• Collect and interpret data to identify issues and opportunities.
• Turn insights into practical changes that improve clinic performance.

What Success Looks Like

• Build a strong accountable and engaged Medical Assistant team.
• Create a clinic environment where patients feel welcomed cared for and known.
• Partner effectively with physicians and cross-functional teams.
• Keep clinic operations organized compliant and running smoothly.
• Use data to identify problems early and improve performance.
• Develop your team through regular coaching feedback and performance conversations.

About You

You bring:

• Healthcare operations experience Youve managed the day-to-day operations of a medical office clinic or similar healthcare environment.
• People leadership Youve led coached or managed a team and know how to set clear expectations give feedback and help people grow.
• Strong organizational skills You can juggle competing priorities without losing track of the details that keep a clinic running.
• Patient-first judgment You know how to handle patient and caregiver concerns with empathy while still making sound operational decisions.
• Problem-solving skills When something isnt working you dont just flag ityou figure out whats happening and take action.
• Data fluency Youre comfortable working with KPIs reports budgets and operational data to understand performance and make decisions.
• Healthcare compliance knowledge You understand HIPAA and the importance of following healthcare policies procedures and regulatory requirements.
• Clear communication You communicate directly listen well and can work effectively with physicians staff patients and cross-functional partners.
• Systems comfort Youre comfortable learning and working across EHRs and everyday business tools such as Google Workspace.
• A mindset grounded in our core values of Heart Excellence Accountability Resilience and Teamwork

Youll stand out if you:

• Have experience as a Medical Assistant or hold a current Medical Assistant certification.
• Bring 5 years of people leadership or management experience.
• Have worked with eClinicalWorks (ECW) Epic or another EHR.
• Hold a bachelors degree in Healthcare Management Business Administration or a related field.
• Have used operational data and KPIs to identify problems and improve clinic performance.
• Have worked in a fast-growing healthcare organization building improving or scaling processes along the way.
• Have a track record of building strong teams developing people and creating a positive accountable culture.

Why Youll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes better coordination and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

Were not a volume-driven system were accountable for outcomes. That means your work directly contributes to quality care patient satisfaction and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

Were building more than a company were building careers. As we expand youll have opportunities to grow your skills and take on new challenges.

Strong Transparent Compensation & Benefits

• Competitive base compensation based on experience and qualifications
• Generous annual performance bonus
• Health dental and vision insurance
• Paid time off
• 401(k) with company match

We believe in fair equitable pay that reflects your experience and impact.

Our Selection Process

Application Initial interview Skills/experience interview Values interview Clinic visit interview References

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age race ethnicity sex religion sexual orientation gender identity socioeconomic background disability status military affiliation pregnancy or any other status protected under federal state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance do not hesitate to contact our People team at .