Center Admin- Center Administrator

ArchWell Health is a new innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable accessible neighborhood clinics where seniors can feel at home and become part of a vibrant wellness-focused community. Our members experience greater continuity of care as well as the comfort of knowing they will be treated with respect by people who genuinely care about them their families and their Summary:The Center Administrator (CA) is a vital leader at ArchWell Health. CAs are responsible for all operations within a single center ensuring all clinical and administrative operations are effectively executed. Center Administrators are expected to supervise clinical and non-clinical staff support operational initiatives and generally ensure the clinic operates smoothly and in a timely Center Administrator will be responsible for practice profitability revenue goals and other metrics including clinical quality of care member satisfaction staff satisfaction productivity revenue enhancement managed care performance and staff Lead coach and mentor a multidisciplinary team of 10 colleagues promoting a culture grounded in accountability collaboration compassion and service partnership with the Market Operations Director gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scoresEnsure all systems are running efficiently including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systemsCreate a positive and productive work environment to attract and retain staff providers and membersOversight for all compliance including physician documentation and coding audit program member and staff safety regulations and HIPAA guidelines for member/employee confidentialityFacilitate regular team meetings to foster communication establish best practices strengthen teamwork and ensure alignment on operational and quality and oversee resource management ensuring the center is appropriately staffed to meet business needs and expected growthConduct routinestaff observations and performance auditsto ensure adherence to clinical workflows safety standards documentation guidelines and best realtime feedback individualized coaching and structured development plans to support colleague growth and consistency of financial targets are met and adheres to cash management financial reporting and other financial responsibilitiesAccountable for the needs of the center as well as its physicians clinicians and care teams for high-quality member careRequired Skills/Abilities: Oversee daily center operations to ensure efficient scheduling registration billing documentation and patient flow the center remains appropriately staffed to meet business needs support projected growth and maintain a positive member all compliance and regulatory requirementsincluding HIPAA member/employee safety physician documentation and coding audits and internal quality systematic audits of safety practices and clinical/administrative processes to ensure high reliability and compliance across the performance gaps and lead processimprovement initiatives that strengthen quality reduce errors and drive consistent execution of organizational with clinical leadership to monitor key quality metrics implement targeted interventions and ensure the center achieves or exceeds qualityofcare strategies that enhance member engagement satisfaction and retentionensuring each member receives an exceptional and personalized experience that will contribute to increased satisfaction scores through service recovery followup and proactive member support with crossfunctional teams to optimize managedcare performance productivity standards and costmanagement as a visible and trusted ambassador for ArchWell Health within the local and maintain positive relationships with healthcare partners community organizations seniorservice agencies and marketing collaborators to support membership growth and and Experience: Bachelors degree in Healthcare Administration Business Administration or a closely related discipline preferredA minimum of 5 years of related work experience in a medical clinic hospital or hospitality setting requiredA minimum of 3 years supervisory/managerial experience in a medical clinic hospital setting or similarly regulated environment requiredExperience with ECW is strongly preferredA passion for mentorship and team-development particularly across multiple functional areasA problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organizationProficient PC skillsFluency in Spanish or other languages spoken by people in the communities we serve (where necessary)ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race color religion age sex sexual orientation gender identity national origin disability veteran status or any other protected classification.