CCA Flint General Supervisor

Job Description

GMs Customer Care and Aftersales (CCA) organization is a global organization that provides customer support and all post-vehicle purchase services including vehicle parts service and support for recalls and warranties. CCA manages the supply chain for service parts and maintains a warehouse network comprised of Processing Centers Redistribution Centers and Parts Distribution Centers where vehicle parts flow to fulfill customer orders.

The CCA Warehouse Organization is seeking an experienced innovative and solution-driven General Supervisor (Operations Manager) at theFlint warehouse. This key operations role will lead and manage both a salaried and UAW workforce. The role is responsible for the day-to-day operations and timely execution of automotive parts order fulfillment for our customers. This leadership role balances the capability and guidance provided to Supervisors while also driving cross-departmental shift operations (shipping receiving inventory control quality control etc.) in a warehouse environment to meet safety productivity responsiveness quality people/labor and cost requirements. The ideal candidate will possess strong supervisory skills a background in inventory management and a commitment to both safety and quality assurance. Members of the CCA General Supervisor team are supported with on-the-job training professional development and opportunities for career growth.

What Youll Be Expected to Do:

• Monitor and optimize departmental workflows within an automotive parts warehouse to support the timely shipment of customer orders. Navigate complex operational issues on shift by identifying gaps root causing contributing factors and applying remedial adjustments to influence shift outcomes.
• Proficiently handle ambiguity in a fast-paced dynamic and solution-oriented work environment. Define direction and resource allocation required to overcome department constraints and balance departmental objectives.
• Lead train and evaluate a team of supervisors and support staff to support a high-performance work culture. Cultivate a positive collaborative work environment by bridging relationships across both the salaried and hourly UAW workforce.
• Enforce adoption and consistent use of standardized work processes tools & systems.
• Ensure compliance with industry standards requirements and safety regulations including GMs Workplace Safety System (WSS).
• Create a culture of excellence and commitment to safety by conducting safety audits and training while promptly addressing safety concerns/incidents
• Actively engage in and implement department and site-wide continuous improvement activities processes and resources including GMs Global Manufacturing Systems (GMS) to drive operational efficiencies.
• Effectively collaborate and influence operational outcomes with support functions vendors and suppliers to trouble shoot and enhance operational efficiencies.

Your Skills & Abilities (Required Qualifications):

• Warehouse and Order fulfillment experience and 2 years of managerial experience
• Analytical and technical computer skills to develop maintain and analyze data
• Proficiency in storage/retrieval/inventory/warehouse management software and systems including use of Microsoft Office Suite
• Must be willing to work onsite any shift as dictated by the business; travel may be necessary up to 10%

What Will Give You a Competitive Edge (Preferred Qualifications):

• Bachelors Degree or equivalent work experience
• Knowledge and execution experience with Global Manufacturing System
• Exposure to a union environment and experience leading unionized teams.
• Exceptional communication/interpersonal skills to influence motivate & resolve conflict.
• Experience with Inventory Control Quality and Lean Manufacturing Processes
• Excellent organizational project management and problem-solving abilities

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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