Catering & Convention Services Coordinator

OVERVIEW:To handle all administrative duties as required by the Catering & Conference Services JOB FUNCTIONS:Answers incoming telephone calls for the Catering and Conference Services Department and responds to client inquiries by identifying needs specifications and the next appropriate incoming correspondence and prepares outgoing correspondence communications and other materials as directed. Maintains organized and accurate departmental filing systems records and rooms-only blocks and small daily office duties including event signage Banquet Labels and Menus Door Cards BEO Change Log and Daily Event with Pre-Planning Meeting Agendas and Packets Pre-Conference Meeting Welcome Packets and Thank-You rapport with assigned Catering and/or Conference Services Manager(s) and client(s) and functions as their liaison during the execution of all in-house meeting requests. Assists with creating and adjusting Banquet Event Orders (BEOs) and BEO and Resume meetings weekly and communicates pertinent changes or client requests to appropriate departments. Works with assigned Catering and/or Conference Manager to ensure that all functions are tied down 72 hours in advance (guarantees floor plans entertainment flowers A/V etc).Greets and assists clients planners and vendors with on-site support serving as a welcoming and knowledgeable point of contact. Responds to guest and meeting planner needs in a timely food and beverage displays and event setups to ensure they match approved diagrams BEOs and client specifications and communicates discrepancies to the appropriate operational team for resolution. Owns special projects and other tasks as :Previous catering event management conference/convention services or sales support experience in a hotel preferred. Other relevant event meeting planning or hotel operations experience will be school education required; college degree preferred. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers in person by email and by to accurately and efficiently input information into computer systems with developed computer proficiencies. Delphi experience is strongly to work cohesively with co-workers both within and outside of your to think clearly quickly and make concise to work well under pressure dealing with many guest requests/questions within a short period of timeStrong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are to handle stressful situations while maintaining a calm and welcoming service oriented with a desire to create memorable guest to use various office equipment including but not limited to calculators photocopiers and requires the ability to sit and perform repetitive motions including using a telephone/computer for extended periods or an entire shift. Maintain a professional business appearance attitude and be able to work a variety of shifts including nights weekends and holidays.