Casino Services Rep, Full Time, Swing Shift

WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

Our Mission: Create the Extraordinary

Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.

Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
The Casino Services Representative delivers exceptional customer service to casino guests regarding Caesars Rewards. This role is responsible for handling financial transactions promoting rewards programs and ensuring compliance with gaming regulations.

HOW YOU WILL CREATE THE EXTRAORDINARY

Provide outstanding guest service and support Caesars Rewards program activities

Perform cashiering functions including cashing checks chips coins coupons and issuing jackpots

Process and accurately record all financial transactions in compliance with gaming regulations and company policies

Promote Caesars Rewards products including the rewards card app and related services

Operate systems such as CMS and WINet; perform data entry and maintain accurate account records

Assist guests with inquiries and provide program information at service counters

Maintain cash accountability within the cashiers cage according to internal controls and gaming commission requirements

Suggest service improvements

Handle guest issues professionally using problem-solving and service recovery skills

Maintain confidentiality and comply with Title 31 regulations

WHAT YOU WILL NEED

High school diploma or GED; 16 months of related experience preferred

Strong customer service communication and interpersonal skills

Basic computer proficiency and typing ability
BRING YOUR TALENTS TO THE EMPIRE
IMAGINE THE POSSIBILITIES

Ability to perform basic math and follow instructions

Positive energetic attitude with a strong focus on guest satisfaction
ADDITIONAL REQUIREMENTS

Requires standing for extended periods and working in a fast-paced environment

Ability to handle long lines customer demands and high-pressure situations

Physical ability to bend stoop and move within the cashier/cage area

Must be able to read write and speak English
TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.
FLSA STATUS: Non-Exempt
LEGAL EMPLOYER: Grand Casino of Biloxi LLC
MULTI-PROPERTY: No
BONUS PLAN: No
LICENSE(S): Yes
EEO CODE: