Case Manager

What Youll Do
The Case Manager for the Washington DC Temporary Assistance for Needy Families (TANF)Workforce Development program will serve as the main point of contact for Customers (TANF recipients referred toFedcapbythe District of ColumbiasDepartment of Human Services). The Case Manager will play a key role in coordinating all services to ensure that Customers are making meaningful progress toward preparing for and obtaining employment. Case Managers shall develop trusted working relationships with assigned TANF Customers and shall monitor Customer engagement and progress up through the first year of a Customers employment. Case Managers shall coordinate multiple activities withFedcapstaff and otherproviders as well asassist Customers in reporting work participation.

Your responsibilities will include:

Case Coordination and Relationships

• Carry a case load of approximately 50 unemployed and unenrolled program participants
• Conducted at minimum 25 participant interactions a week including bi-weekly coaching sessions and/or weekly non-compliance/re-engagement attempt meetings
• Coordinateand develop relationships with allexternalProviders (including Secondary Service Providers District Agency ProvidersSchool Employers and Community Providers) as well as Teammates and ensure thatparticipants are making meaningful progress toward employment.
• Review DHS-administered assessments develop andamendparticipantsDetailedIndividualResponsibilityPlans (DIRPs) and helpparticipants overcome barriers to program engagement and participation.
• Develop trusted working relationships with assigned TANF participants and monitorparticipant engagement and progress up through participants first year of employment.
• Provide counseling interventionand program action planning and delivery.
• Facilitate the successful utilization of job readiness training rapid job searching job retention servicesand/or education services.
• Document activities participation compliance and employment progress in the Electronic Case Management (ECM) systems.
• Stress urgency and ownership guidingparticipants through a learn-by-doing process during their service planning and delivery.

Participant Program Participant Participation

• Achieve 80% Work Participation Rate (WPR) on case load by collecting verifying and processing timesheets and/or paystubs for entire case load weekly
• Complete non-compliance attempts weekly for the 20% of the case load not meeting WPR including phone calls emails letters and home visits and re-engaging thoseparticipants who are responsive or confirming sanction status to DHS for those that have not.
• Coordinate multiple activities outlined in theparticipantsDIRP and assistparticipants in reporting work participation.
• Ultimately responsiblefor the engagement ofParticipants and workswith all staff to identify appropriate activities resourcesand supports forparticipants.

Performance Management and Reporting

• Consistently meet or exceed performance targets and KPIs including job placements employment retention school completions case closure due to earnings customer satisfaction and audit scores.
• Ensure 100% accuracy in internal data systems including timely recording of employer activity jobseeker interactions and placement outcomes
• Work closely with internal teams to maintain service consistency and accountability improving overall efficiency in services
• Responsible for capturing and recording employment information and then working closely with theCustomer to maintain and obtain job promotions and/or salary increases on the job.
• Diligently verify and report all aspects ofCustomer milestone achievements to DHS.
• Assist in compiling data for reports including but not limited toCustomer timesheets and placement and retention reports.

On Going Professional Development and Adherence to Standards

• Observe all policies and procedures and attend all required training and certifications as scheduled.

Youre a great fit for this role if you have:

• Bachelorsdegree insocialworksocialservicescounselingbusinessadministration or related field from an accredited institution.

• Three (3) years experience in vocational rehabilitation case management or related field

• A minimum of (5) five years case management experience in lieu of a bachelors degree is acceptable; and/or work experience determined to be acceptable to the agency.

• Bilingual in Spanish a plus.

Compensation

$25.00 hourly

Equal Opportunity Employer