Case Manager

IMS Legal Strategies is a trusted partner to law firms and corporations worldwide providing the expertise and technology needed to solve dispute-related challenges and protect reputations. IMS delivers strategic solutions for the entire litigation lifecycle including advisory and analytical support specialized expert witness services data-driven jury consulting powerful trial graphics and seamless presentation technology. Our integrated teams have decades of practical experience in more than 65000 cases and 6500 trials.

Together we win is the IMS company motto and a genuine philosophy that guides our work with clients experts and one another. From entry-level to executives we are driven by five core values: 1) Ownership Thinking 2) Humble Confidence 3) Quality and Excellence 4) Honor the Relationship and 5) Operate as One.

We invite you to join our thriving company committed to shared success. Visit for more.

JOB SUMMARY:

The Case Manager is responsible for managing an extensive portfolio of cases and serves as the primary point of contact for attorney clients and medical experts involved in these matters. This role involves coordinating all events related to the case portfolio and includes direct interaction with the experts their staff and our clients. Case Managers maintain regular communication with clients and engaged experts delivering high-touch service and keeping them updated on the case status. The ideal candidate will be motivated creative analytical and efficient with the ability to exercise independent judgment and discretion. Additionally they must possess superior organizational and relationship management skills.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follow and demonstrate IMS Core Values
• Collaborate with attorneys paralegals legal assistants and insurance professionals to assist with the delivery of initial case materials and additional records throughout the case
• Manage the ongoing medical expert commitments throughout the legal progression of cases
• Educate the expert as to roles and responsibilities in an engagement with IMS
• Coordinate with the client and expert to schedule medical exams depositions and trial appearances as well as meet all deadlines
• Serve as the liaison for over 300 active cases responding to questions requests needs and updates
• Work together with the sales team to act as a point of contact for new and current clients
• Serve as the single point of contact for all expert inquiries and dispute coordination and resolution
• Continuously work to improve all aspects of an experts engagement
• Perform other duties as assigned

SKILLS & EXPERIENCE:

• Familiarity with the legal system and law practices
• Knowledge of the discovery process and its relationship to State and Federal Rules of Civil Procedure
• Exceptional verbal and written communication skills
• Ability to prioritize and organize work to achieve position objectives and goals
• Strong multi-tasking abilities
• Flexibility to adapt to changes
• Familiarity with medical terminology
• Demonstrates initiative follow through and the ability to troubleshoot and problem solve creatively effectively and efficiently
• Ability to work independently with minimal supervision
• Willingness to collaborate with team members and contribute to team projects and requirements

EDUCATION & TECHNICAL REQUIREMENTS:

• Bachelors degree or work equivalent experience in the legal field
• Minimum of 3 years as a litigation paralegal or highly qualified litigation legal assistant
• High proficiency with MS Office specifically Word Excel PowerPoint and Outlook is expected
• Familiarity with legal database systems is essential
• HIPAA certification is mandatory with recertification required

LOCATION:

This position is 100% remote and supports east to west coast time candidates must reside in San Antonio TX or within the metropolitan area.

Our Employer Value Proposition Includes

• Competitive compensation package with 401K match
• Flexible PTO and 12 paid holidays
• Robust health and welfare benefits including medical dental vision HSA short-term disability long-term disability and life insurance all with generous company contributions
• Career development programs supported through an integrated Learning Platform
• Talent Identification Program to recognize and reward our high-performing high-potential team members through career growth opportunities and unique development experiences
• Values-driven culture based on respect care growth and excellence

IMS Legal Strategies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.