Case Manager (ROP)

About the role

The Rights of Passage (ROP) Case Manager provides supportive services to 10-20 young people aged 16-21 living in a ROP site in the Bronx. Reporting to the Case Manager Coordinator of the ROP site the Case Manager is an energetic creative and diligent member of a team that includes resident advisors (who also have cooking responsibilities) and a cadre of specialty staff including employment/education specialists housing specialists youth development staff and mental health staff. The Case Manager will provide comprehensive case management services to the youth who are on their caseload including the creation of an individual service plan coordination of services individual counseling advocacy and monitoring of the youths efforts and challenges in completing goals and celebrating goal achievement.

What youll do

• Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness housing stability and ongoing accomplishment of service plan goals.
• Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the youths progress and stated goals.
• Meets with youth regularly to determine progress with goals identified in the ISP.
• Advocates on behalf of youth with outside service providers and other collateral services.
• Creates and maintains confidential records charts and logs for youth documenting all relevant information from individual and group interventions and with collateral services.
• Ensures that youths files are compliant with all regulatory and other requirements.
• Completes incident reports per agency policies.
• De-escalates crises; attends to emergencies following agency protocol as needed.

Qualifications

• Bachelors degree preferred.
• If no Bachelors degree is required High School or GED is required with one (1) year of experience in a residential setting working with adolescents preferred.
• Strong skills in leading groups taking the lead in collaborating with internal and external departments
• Demonstrated knowledge of and experience working directly with young people through approaches emphasizing resiliency strength-based youth development and trauma-informed care required.
• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.
• Excellent verbal written and problem-solving abilities and an upbeat demeanor are required.
• A strong focus on child protection and ensuring the safety of residents is required.
• Experience working with diverse groups is required.
• Overall flexibility in work schedule required including weekends evenings and holidays if needed.
• Experience utilizing evidence-based and other social service models preferred.
• Dedicated to the mission of Covenant House.

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short-term and Long-term disability insurance
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year ten holidays 13 sick days five personal days and birthday days off
• 403b with employer contribution after 12 months

Required Experience:

Manager